AC Customer Service ...
I own an LG and love the sound but am at odds with 19mm spacing on a 5 string. Every time I play it, I don't want to sell it though, cause it really is all that. The old heart vs mind battle.
Anyway, I recently determined had a problem with the bass. I took down my For Sale Ad and emailed Jimmy. I was professional about it, I feel, but quite direct in my approach (which might put some people off). I got an email stating that the office was closed due to NAMM ramp-up.
About an hour later I got a detailed email from Jimmy directly, offering a number of options to not mitigate, reduce or compensate for the problem, but to totally eliminate it.
I was very impressed.
I am just a schlubb that enjoys playing the bass. I have no connections or affiliations with AC, and was treated with TOP NOTCH problem resolution during perhaps Jimmy's busiest time of the year.
My conclusion is that AC's customer service and dedication to the products/customers is simply SECOND TO NONE ....PERIOD.