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Club Alleva-Coppolo (Part 21)

#141
I disagree that Jimmy's post was doomed. He could have turned this into somewhat of a positive. He could have:

Offered to waive the 'all sales final' thing and granted a refund.

Expressed concern, embarrassment and curiosity about the apparent condition of the instrument.

Vowed to inspect the instrument carefully and incorporate his findings into his production and quality control procedures so that whatever went wrong in this transaction will never be experienced by another customer.

Reminded readers that his basses are renowned as represented the very highest possible quality and reiterated his ongoing commitment to peerless build quality.

Apologized for the unfortunate turn of events and promised to ensure that no customer will ever again feel anywhere near the frustration that Chris did.

Jimmy could have turned this negative into somewhat of a positive. He should have let someone else write the response, or call Chris, offer a refund, and post some remarks in a couple of days when his (Jimmy's) emotions were more settled.
 
#143
IMG_1322.jpg
 
#144
Old Fart said:
I disagree that Jimmy's post was doomed. He could have turned this into somewhat of a positive. He could have:

Offered to waive the 'all sales final' thing and granted a refund.

Expressed concern, embarrassment and curiosity about the apparent condition of the instrument.

Vowed to inspect the instrument carefully and incorporate his findings into his production and quality control procedures so that whatever went wrong in this transaction will never be experienced by another customer.

Reminded readers that his basses are renowned as represented the very highest possible quality and reiterated his ongoing commitment to peerless build quality.

Apologized for the unfortunate turn of events and promised to ensure that no customer will ever again feel anywhere near the frustration that Chris did.

Jimmy could have turned this negative into somewhat of a positive. He should have let someone else write the response, or call Chris, offer a refund, and post some remarks in a couple of days when his (Jimmy's) emotions were more settled.
Click to expand...

Amen, he blew it.
 
#149
GregC said:
+1. The difference here is Ken Smith was a big name in bass building WAY before TB.
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fwiw.

i met ken smith and joey lauricella (from fodera) on the same day in 1985 (l.a. namm). i had heard of smith basses and really wanted to try on of his 6-string basses. i had never heard of fodera.

ken treated me *badly*; joey treated me well.

i have since bought (and kept) many foderas and will never buy a smith.

these things can linger a long time.
 
#150
Although I think that Jimmy Coppolo came off badly in his post, I think the odds of him producing another bass as bad as the one Addison got are pretty low. I think the best thing A-C can do is to concentrate on selling basses through boutique dealers who will vouch for the basses before they get to customers. In all fairness, this whole situation was resolved in about a week, which is not bad for a long distance transaction. As I said before, I have seen some of Coppolo's work, and it of very high quality. He definitely makes basses that musicians with the means and appropriate tastes will enjoy.

Personally, I have given up on trying to buy a boutique bass unless I can find one used for a very good price, but I am happy for those who are in position to buy dream basses.
I don't see any reason to continue an attack on Mr. Coppolo, especially by people who in all likelihood were never serious prospects as his customers in the first place.
 
#152
Question:

Is it possible that the bass in question was subjected to severe heat on transport and caused everything to just melt? I know any service truck can get pretty damn hot.

Irregardless, I'm sure that jimmy will never let this happen again. Everyone makes mistakes. Time to move on.
 
#154
fenderlover77 said:
Question:

Is it possible that the bass in question was subjected to severe heat on transport and caused everything to just melt? I know any service truck can get pretty damn hot.

Irregardless, I'm sure that jimmy will never let this happen again. Everyone makes mistakes. Time to move on.
Click to expand...

You know, that's a great point. I'm curious to hear what others think about this...
 
#158
fenderlover77 said:
Is it possible that the bass in question was subjected to severe heat on transport and caused everything to just melt? I know any service truck can get pretty damn hot.
Click to expand...

Wood doesn't melt.

You're possibly referring to the glue on the fretboard, but that was just one of many, many problems with the bass, few of which could be heat-related.
 

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