while we wait for roger's input...@Sadowsky - I tried the wet paper towel wad on the ding overnight as you suggested. I think there was *a little* progress. Should I put anything on the exposed bare wood? My finish/refinish skills are beginner-level at best, lol..
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someone once told me heat+moisture will swell the wood, like maybe a CAREFULLY applied soldering iron to the other side of a wet cloth or something, then let it dry, CAREFULLY sand the raised grain back down smooth, and then protect it with some kind of wipe on poly or lacquer. i welcome correction from roger and crew on that, but maybe also check the stewmac web site for tips/tricks for repairs like this too.

