Wow Ray, that is very exciting. The wait time will go by faster than you know it. Quick question, did you go through Chad and Jeff on this build or another resource?
Best,
Bones
Oh, I guess I haven't really said yet. Too much going on!
I didn't go with Chad and Jeff. Don't get me wrong here at all, they're
wonderful folks through and through. I'm glad I've done my orders through them that I have.
This time though, I've gone with
John Fox Bass. There was a good bit of calculus that went into that decision, and honestly, each step of things for this has proven that
for me and for this particular order, I made the best choice. John has stuck with me, explained a lot of things very thoroughly, is in constant contact with every update along the way, and helps navigate some unique challenges I posed very very well. He's also just plain a joy to talk to and has enough order experiences with Dingwall to really fine tune things and make it a smooth process.
So, I
definitely recommend folks strongly consider JFB for orders.
On a tangent topic here (
none of this below is a negative reflection on JFB
in the least - in fact, JFB went way, way above and beyond in going to bat for me, helping me navigate a lot of this, and being a voice of calm and reason when we would get updates):
I also got wind that there's some changes to the order process, and seeing the price hike for 2024 (since I deposited way before the price hike, I got in on 2023 pricing), things are spicy for Dingwall Canadian orders now.
I do feel a little weird with some of the imposed changes... a smaller one, but an example of them, is that changing from the "standard" 3x rotary to a "DRoc" rotary on a Z3 slaps you with a $70 USD upcharge! That makes
no sense to me as the customer. I can't imagine the switch itself being that much more expensive for Dingwall, and likewise I can't imagine how it changes the build time or workflow enough to have such an upcharge on it. I don't ever expect (or would even ask) Dingwall to justify themselves to me, but, that one really a shocker and even though it was only $70 (in the grand scheme of a many thousands bass, not meaningful), it stood out as... really out of place.
There's other options that now come baked-in with somewhat hidden upcharges too, particularly around finishes - I think a lot of folks won't hit them as they're opting for more cheaper or paint instead of stain finishes, but if you
do end up hitting them, your cost for finish is significantly higher now (ex: my inlays are $850+ by themselves now. On bloodmoonZ, which has more complex inlays, they were $525, in late 2021).
Even for me, I think that if I wanted to go through the process again, I 1) can't afford to now with the nickle and diming, and price inccreases 2) don't enjoy the reduced options available, and 3) generally don't feel as good through the process. That last one will change once I have it in my hands of course, Dingwall's end products never disappoint at all. I know they're basically in "production hell" where the backlog is deep and growing, but I feel like the customer is the one taking the brunt / being punished of that with long waits and price increases, plus odd upcharges for not sticking strictly to the default options.
That all reads pretty critically, and I'm really hesitant to submit it on a public forum, to be honest. Some of it is still settling in, so it's still fresh/raw and a sensitive thing for me. I may be over reacting to it. At the same time, I also feel pretty strongly that things like the rotary up-charge are just
odd and is worth some public knowledge on. I don't want to just be here throwing mud at them though - Sheldon and crew obviously know how to run their business, and who am I to sit here and try to tell them they're wrong.