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Done with Music123 and MF for real

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I'm done with these clowns after years of buying all kinds of gear that they can see when they look in my account they don't care. I went to order a Markbass New York 121 cab. They had a markbass $50 off rebate that ended yesterday and wouldn't help me cause I called a day to late, well ok that's cool because they have on there web $50 off on any $500 purchase so I figure I'll get that but no they tell me Markbass is not included in the $50 off. They're worse than a used car dealer I'm done with them!

Have to say that I buy quite a bit from MF and have never had anything but great service from them. They are also very good about returns as well. I've seen some funky rules about the MarkBass stuff (and Mesa, as well) at Guitar Center during sales, so I wouldn't hold that against them.
 
I don't know - seems like basic point is that he had a bad customer service experience, and that after buying there for years just wanted a little help with an honest mistake. It doesn't mean everyone has to agree on it, but I wouldn't expect everyone to jump his **** for expressing some frustration.

BTW - I don't have problem with any big box companies but tend to go to my local shop where they know me. Regardless of what folks might feel, my own experience is that they will match lowest legit pricing including coupons. The GC here locally hasn't treated me badly, but it was different group of guys working there every time I would go in there (like monthly or more frequently). Didn't know me from Adam.

So feel free to flame me - I just think customer service is important and customer trust can be lost with one bad experience, regardless of whose "fault" it is.
 
What became of your correspondence with cbakerm123 (post #31)?

Well first, thanks!! for not jumping me like everyone else here. I sent a pm and I'm awaiting a reply. I vented a bit, short rant but never dreamed after ten years posting here that so many would jump my **** and enjoy beating me up because I wanted this cab and thought it was on sale. What a bunch of ***** imo.
 
Well first, thanks!! for not jumping me like everyone else here. I sent a pm and I'm awaiting a reply. I vented a bit, short rant but never dreamed after ten years posting here that so many would jump my **** and enjoy beating me up because I wanted this cab and thought it was on sale. What a bunch of ***** imo.

I don't think people here are enjoying beating you up, rather we're pointing out the fact that you flew off the handle when there was a reasonable explanation for why you couldn't get the deal you wanted.
 
Well first, thanks!! for not jumping me like everyone else here. I sent a pm and I'm awaiting a reply. I vented a bit, short rant but never dreamed after ten years posting here that so many would jump my **** and enjoy beating me up because I wanted this cab and thought it was on sale. What a bunch of ***** imo.

Well to be fair, mine was the first reply...I asked "Why didn't you call yesterday"? But I feel your pain, I have a CMD 121P and would love a New York 121. Based on info in this thread, I may wait for the next coupon and see if anything could be done. :ninja:

If your issues are addressed satisfactorily by Music123, I would hope you relate that to TBers as well.
 
Only brands that are ever REALLY exempt from those are: Apple, Mesa Boogie & Bose, all others are just per vendor agreements that we list them in there.

Little secret everybody...the coupons still work on all those brands listed in the exclusions(sans the 3 I quoted)if you bring them into a store, or call up MF or Music123.


Here's another secret....be nice to them, don't be an ******* to them, and they'll usually be nice to you.
 
I just want to post that after calming down I realize I overreacted and in hindsight I'm sorry I posted that rant. In addition to that Chris B a supervisor at music123 pm'd me and explained why certain vendors can't be discounted but did offered to do whatever he could to help me. So all things considered I'm retracting my harsh word toward Music123. I actually have a nice history with the company, just overreacted.
 
I just want to post that after calming down I realize I overreacted and in hindsight I'm sorry I posted that rant. In addition to that Chris B a supervisor at music123 pm'd me and explained why certain vendors can't be discounted but did offered to do whatever he could to help me. So all things considered I'm retracting my harsh word toward Music123. I actually have a nice history with the company, just overreacted.

This is just a suggestion, pause when agitated and take a step back next time. This too shall pass.:)
 
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