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Done with Sweetwater

Bad fret jobs, improper nut height, non functional tuners or a bent bridge, warped, neck..all immediate returns through any retailer, sure.

But personally, I've never bought a brand new instrument that didn't need an initial setup.. and if it isn't immediately noticable, at some point in their lifetime I also have to fix shoddy solder/wiring jobs.. which is a relatively easy fix. I'll never understand returning an instrument because of the "action." unless for some reason that's impossible to fix via normal setup routines.
 
But they didn't give you $105 for it, that was their offer. You left with your bass intact, I'm missing the issue.

My main issue was the rudeness. Why should I shop somewhere that is going to be rude. I was very nice and left the store before I said something that I shouldn't have. He could have just said "I am sorry but that's the best I can do" but he had to use a rude tone and tell me to be thankful that he would give me that much. I may order something online but the store will no longer get my business.
 
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Added sugar (and candy) causes anxiety, depression, diabetes, high cholesterol, heart disease, and about 1000 other illnesses and diseases they're still linking it to. It depletes our bodies of essential nutrients and gives us empty calories that make us fat, and keep us hungry. Most of the US is addicted to it, and hasn't a clue that they are.

The only positives it has is it can give a quick burst of energy and it tastes good. To some.

Just sayin :).

I'm bored at my day job today.

Yeah, but you should see me before I get my Snickers. :rage:
 
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I’m a big Sweetwater fan. I admit that I don’t call MF for possible discounts, but I can think of few things lower on my “fun” list than calling salespersons.

A bass story: Not long ago, I decided to experiment w fretless and ordered a Squier JB from SW. Just after ordering, I found on Fender’s website a Squier PB, which was not on SW’s site. I emailed the SW rep immediately, and he said he could get it for me, but that my original order with the JB had just gone out the door. He then told me to just refuse delivery, and he’d find and send the fretless PB—which came two weeks later. Great customer service to me.
 
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So perhaps serendipitously, I received an order of strings from Sweetwater, different from what I ordered. I emailed my guy there, within an hour the right sets were on the way. That, after finding out the mistake may have been mine. Sweetwater rocks.

And you all reminded me to eat the tootsie roll sitting on my desk.
 
Apparently all guitars are supposed to come with a label that says not to open for 24 hours. Having never bought one over the internet before. Lack of a label lead to some confusion.

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I don't think there is a standing rule for SW 'sales engineers' to contact buyers. Like the candy, I think it's just a good gesture/customer service on their part to say 'Thank you!'. No death wish/desire/poisoning intended! It's not like they make anyone eat the candy, nor do they care what you do with it. As someone stated above, it's only a few pennies.
If you have a good rep then you will will get a call... maybe!

But, Wayne Sequin... I wouldn't post my name and address in a common public thread like you did.. I mean... that's worse than getting hooked on beer or coffee or sugar or worse...fast food!!
 
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So you would be ok with a stranger mailing you cyanid?
Whoa Nellie. No doubt too much sugar ain't good for no one, but I feel it's done in good faith. Hell, I haven't died yet, but then I don't order too much from them. Good luck with the pre-diabetic numbers. Normally, you can reverse them. I was able to.:thumbsup: (I also layed off the candy)
 
Whoa Nellie. No doubt too much sugar ain't good for no one, but I feel it's done in good faith. Hell, I haven't died yet, but then I don't order too much from them. Good luck with the pre-diabetic numbers. Normally, you can reverse them. I was able to.:thumbsup: (I also layed off the candy)

Thanks. Yes, greatly reduced carbs and almost completely eliminated sugar from my diet, and I didn't have to go on meds for it. It runs in my family though, so I may end up on meds at some point.

I have to imagine that if they didn't include the candy with every order, they wouldn't have to add the $3.00 to shipping for the signature, which they require when the order is over a certain amount. Multi-thousand dollar order, and they tack on $3.00 extra. Sheesh.
 
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After many bad customer service experiences, my last item was defective. They have been unresponsive and just difficult. I just canceled an order for a guitar and they were like, okay see ya. Now I have to wait 1-2 weeks for them to process the return of the item so that I can cancel my credit card.

From whom do y’all purchase guitars?
Surprising. No issues in 4 years of purchases for me. Love the 3-4 year no interest financing. I don't mind their calls. I recognize the number. Sometimes I answer just to humor them, sometimes I don't. i have nothing but good things to say about them.
 

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