Ever seen a dead Jaguar?

[megadan]

Wow, that really sucks.
Hope it works out for you!

 

[vin*tone]

Thanks everyone for the tips, esp Scott and Red. Waiting to hear back from Fender to see if they'll be able to ship me a new neck and control plate...if it's a no-go, I'll probably see if MF will send me one in black...not my first choice, but a bass is better than no bass.

No. INSIST on a white one.
Thats the one you paid for and thats the one they will give you even if they need to pay Fender CS to build you one.

Be polite but insistent in your dealings with them. It it their responsibility to get you a brand spankin new WHITE Jag. IMO they will hold their value more than the others- they're quite sought after.

 

[robkphoto]

Dude. Cut your losses. Take the cash back and then find a white Jaguar somewhere or go with the black which is also pretty cool looking. You don't want to that bass, there could be hairline cracks running through the body and it could turn to dust with any wear and tear. Also the neck pocket could be damaged with all that damage to the neck. That bass is toast. Sorry for your situation....sucks!!!!

 

[robkphoto]

No. INSIST on a white one.
Thats the one you paid for and thats the one they will give you even if they need to pay Fender CS to build you one.

Be polite but insistent in your dealings with them. It it their responsibility to get you a brand spankin new WHITE Jag. IMO they will hold their value more than the others- they're quite sought after.

That's the best advice yet!

 

[lavmonga]

Ask for the full replacement money. They messed up and you deserve a new bass and a project body.

+1

 

[bui]

No. INSIST on a white one.
Thats the one you paid for and thats the one they will give you even if they need to pay Fender CS to build you one.

Be polite but insistent in your dealings with them. It it their responsibility to get you a brand spankin new WHITE Jag. IMO they will hold their value more than the others- they're quite sought after.

I think this will be my next step, especially after reading what robk wrote:

Dude. Cut your losses. Take the cash back and then find a white Jaguar somewhere or go with the black which is also pretty cool looking. You don't want to that bass, there could be hairline cracks running through the body and it could turn to dust with any wear and tear. Also the neck pocket could be damaged with all that damage to the neck. That bass is toast. Sorry for your situation....sucks!!!!

Good point about unseen damage. I was so set on owning a white one that I was willing to keep this one...but keeping your advice in mind, I'll pursue a new one...which is rather difficult now, seeing as very few places (if any) have them in stock.

+1

I wish it worked that way...but all I would get back is my money, they want the damaged one before refunding me.

 

[pigsonthewing]

My jaw actually dropped when I saw the neck.

 

[lavmonga]

Couldn't help myself, more dead jags:

 

[John Wentzien]

My neck hurts now!

 

[Mr. Ray]

Couldn't help myself, more dead jags:

That is very disturbing.....

I kinda laughed at first when I saw the crushed car...then I was sad when I say the dead cat.

 

[Jo6Pak]

That is very disturbing.....

I kinda laughed at first when I saw the crushed car...then I was sad when I say the dead cat.

Maybe its just sleeping...

 

[merc50]

Wow, UPS killed that one.

I hope everything works out for you in the long run man.

 

[john turner]

GC, Music123, ZZounds, and AMS either don't have it at all, or don't have it in white. In either case, MF said that they are only allowed to order from Fender...so if I found it somewhere else, they can give me my money back so that I can buy it at the other source.

MF just called back, gave me these options:

1) Return bass (on their dime) for a full refund.
2) Contact Fender and get a new neck through the lifetime warranty replacement policy.

I'm hoping option 2 works...I have to go read the fine print now and see exactly what is covered by the warranty, but my understanding is that warranties usually cover manufacturer defects only...

dude, i know you are jonesing for this bass, but man, you -need- to send it back. seriously. get a refund and keep your eyes peeled for another one.

seriously dude. after the trauma that that instrument has been through, you don't want to take the chance that something you don't see is wrong and comes up later.

 

[akaTRENT]

i cryed. so did my gf

 

[bui]

dude, i know you are jonesing for this bass, but man, you -need- to send it back. seriously. get a refund and keep your eyes peeled for another one.

seriously dude. after the trauma that that instrument has been through, you don't want to take the chance that something you don't see is wrong and comes up later.

You and others who have said this have convinced me...either I get a new white one, or I get my money back. Now I have to repack the fugger AND haul the amp to UPS...*grumbles*

I'll update once either MF or Fender reply to me...I'm secretly hoping that Fender has a reserve stock (afterall, they were only discontinued last week!), and that both of them can make this right.

 

[JohnnyNacho]

Maybe they'll refund your money, and let you keep the bashed up instrument. Can you say parts bass!?

 

[Pilgrim]

I didn't stop to read the whole thread, but save EVERY PIECE of packaging material. That is an absolute requirement for UPS claims. If you get rid of the packaging, you're done.

And there is no reason to accept anything other than a complete replacement of the instrument. If you accept parts, you'll either have to assemble them yourself (voiding the instrument warranty) or pay to have a dealer do the assembly.

 

[Lady Kayri]

Wow. Just, wow... anothe reminder to go with FedEx whenever possible, although FedEx has had its share of problems, too...

 

[bui]

Maybe they'll refund your money, and let you keep the bashed up instrument. Can you say parts bass!?

Not an option...no money til I return it. Understandable on their part, but a hassle for me.

I didn't stop to read the whole thread, but save EVERY PIECE of packaging material. That is an absolute requirement for UPS claims. If you get rid of the packaging, you're done.

Done...there wasn't much to save to begin with...white foam wrap, inner box, outer box. No invoice or anything inside.

Still can't find the 1st or 3rd fret

Wow. Just, wow... anothe reminder to go with FedEx whenever possible, although FedEx has had its share of problems, too...

I'm normally aversive to shipping things of this nature, but when local shops won't match the screaming online deals...guess we all take our chances.

Email response (I emailed them after a few phone calls), since the phone folks kept running me in circles.

Customer - 08/05/2009 03:52 PM

The olympic white Fender Jaguar bass I ordered from MF was damaged in shipping; I have attached a few pictures. The neck and fretboard are cracked from above the nut to past the 3rd fret. Frets are missing, the strings are broken, and the control plate looks like someone stepped on it. The pot shafts are bent, the knobs are broken, and when I opened the control plate to check for further damage, I saw that some solders were broken where the plate was pushed in.

I have already spoken to two MF representatives today, but am not happy with the choices presented to me.

They told me to contact Fender warranty repair for a replacement neck, but this is not viable, since there is damage to the rest of the bass, and there is no telling if there are cracks in the rest of the body or not.

Another option presented was to return it for a refund. I am not too happy with this option either, since it will present further hassle to me, packing and shipping the bass, and I do not wish to end up without a bass that I have been wanting to own since it first came out.

Surely, there are some basses left in Fender's reserve stock from which you can order; after all, this bass was only discontinued last week! And if there aren't, I feel that MF should pursue other sources so that I end up with the product that I paid for. I have found a source where you can order it from and can send a link if needed. I would order it myself, but they will not pricematch you. It is both MF and UPS's fault that the package arrived in such poor shape; the packaging was less than acceptable.

In the end, I do not want to end up with a repaired bass, nor do I want to go through the hassle of returning a product I have wanted for years because of events which were out of my control.

I trust that you can resolve this matter so that I can feel safe ordering from MF in the future. This was my first experience with MF, and so far, I am not at all pleased. Thank you for your help in this matter,

I really wanted to say "a bass that I have been GAS'ing for for years", but figured they would just send me a bottle of Beano if I did.

Response (Jeran) - 08/05/2009 04:04 PM
Dear Andrew;

Thank you for your inquiry. First of all, after viewing the pictures let me apologize for the condition the guitar came in. I'm truly in shock and awe over the amount of damage there is. Since I can't personally fulfill the requests you have for us, I'm forwarding your email and pictures to our Management team in hopes they can do something to rectify the situation to your liking. We will have someone get back to you as soon as we have an answer.

Please feel free to contact us if you have any more questions or concerns.

We appreciate you choosing Musician's Friend. Have a great day!

1-800-391-8762

Hopefully he (she?) really does forward this to management....I found the bass on Bass Emporium for $750...but since the Jag is out of stock at MF, I don't think they will pricematch for me.

 

[LCW]

This is such a hassel for you and is very unfair. Even setting you up with a new bass is not fair. Time is money and you are spending alot of time.This really pisses me off