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Ever seen a dead Jaguar?

After scoring a Jaguar from MF this past Saturday, I've been pretty stoked. First brand new bass for me since 2000, and a pretty cool one at that.

Fast-forward....thanks to UPS tracking, I knew the package would arrive sometime today. Sure enough, I hear Brown Santa rolling up the street, so I jump down a flight of stairs to get the door. Brown Santa's already gone by this time, all I see are the bass and amp boxes on my steps. Excitement's rising.

I put the amp box in a corner, to inspect later. No need for a practice amp, even with all the cool features...my Pandora already fills the bill in that category. I take the bass box upstairs to the guest room, since my room did not have a suitable spot for birthing a new bass.

Ripping open the seams, I come upon an exposed headstock. Not a good sign. I notice the strings are loose too...maybe they detuned to ship? I take out the small guitar box inside the outer box....the headstock flops as I grab the neck. Panic ensues.

Pulling off the white foam, I see the carnage and just about cry. The last time I shed tears was when they brought back the McRib, and when Jim and Pam find out they're going to have a baby. But these tears are different.

Words cannot describe the disappointment. Today was supposed to be a day of glorious tunes and tweaking. Instead, we mourn.

Thanks for sticking with me thus far...I suppose this is my way of mourning. Photos are below, and I'll update on the claims process. At best, I can hope for enough money to buy a new neck (if they're even available). At the worst, I can expect to be left with only the dream of a white Jaguar.

Warning: Content not appropriate for the weak, elderly, small children under the age of 10, and any sort of musician. Please ignore the shaky pictures, since my hands were trembling with both anger and sadness.

Oh, the humanity.


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Wow, man.. I'm sorry that you had to receive a bass in such horrible condition.. The biggest shock to me is the shape the strings were in. :eek: It looks like someone ran over the headstock with a forklift or something..

Getting this resolved should be a cinch. You have plenty of evidence, and nobody to blame but "The Brown Devils". They've damaged every instrument and amp I've ever shipped or received. :scowl:

You have my condolences.
 
New neck? Hell, I'd hold MF and UPS's feet to the fire until someone put a new white Jag into my hands. I'd be on the phone with MF in a heartbeat--it's not their fault, but it's their loss, and they've always treated me well. And UPS doesn't give a damn about you (obviously), but they do care about large-volume shippers like MF, so get them on your side.
 
Purchased new from MF the onus is on them to replace it or refund your money.
Sorry to see those photos, they are painful to look at.

That's what I figured, but I already see this going back and forth in my head...I am filing a claim with UPS as we speak, but don't know if I should ask total replacement cost, or just enough to buy a new neck (if they even offer replacement Jag necks). I really dig the Jag necks, but could settle for a regular jazz neck if it came down to it. I'm afraid that if I ask for total replacement, I won't be able to find a new white Jag anywhere for the same price.

MF DID double box, but not too well if I have to say so. On the other hand, it looks as though UPS used the box for a game of lawn darts before dropping it off.


Anyone with experience in UPS damage, please PM or reply...I'm searching threads right now, but would like this resolved as quickly as possible. Any helpful hints are appreciated.
 
They need to replace it, and don't stop hounding them until they do. That is entirely unacceptable.

That's ultimately what I am after, but I'm afraid that they're going to be out of white Jags. I really don't want any other color, but rest-assured...I'm going to be calling both parties until I have a new white Jag in my hands.

Further inspection shows that the pot shafts are bent, the other knob is cracked/chipped, and the knob control plate has a definite indention in it around the less damaged knob/pot.
 
That's what I figured, but I already see this going back and forth in my head...I am filing a claim with UPS as we speak, but don't know if I should ask total replacement cost, or just enough to buy a new neck (if they even offer replacement Jag necks). I really dig the Jag necks, but could settle for a regular jazz neck if it came down to it. I'm afraid that if I ask for total replacement, I won't be able to find a new white Jag anywhere for the same price.

MF DID double box, but not too well if I have to say so. On the other hand, it looks as though UPS used the box for a game of lawn darts before dropping it off.


Anyone with experience in UPS damage, please PM or reply...I'm searching threads right now, but would like this resolved as quickly as possible. Any helpful hints are appreciated.


You need to contact MF first and foremost. They will take care of you and they probably have another white one around.
 
Call MF and let THEM sort it out! Trust me it's easier that way. UPS will take about 5-8 weeks to settle the claim and then another week or so to mail the check. Then you have to reorder the bass and wait even longer.

MF should sent you a replacement right away (after getting the damaged one back, of course). Have THEM send the call tag for the pickup. Have THEM file the claim and follow it's progress. Have THEM take care of it. Do not try to do this yourself!

-kQ

That's what I figured, but I already see this going back and forth in my head...I am filing a claim with UPS as we speak, but don't know if I should ask total replacement cost, or just enough to buy a new neck (if they even offer replacement Jag necks). I really dig the Jag necks, but could settle for a regular jazz neck if it came down to it. I'm afraid that if I ask for total replacement, I won't be able to find a new white Jag anywhere for the same price.

MF DID double box, but not too well if I have to say so. On the other hand, it looks as though UPS used the box for a game of lawn darts before dropping it off.


Anyone with experience in UPS damage, please PM or reply...I'm searching threads right now, but would like this resolved as quickly as possible. Any helpful hints are appreciated.