I do want to be clear about expectations...the closer an instrument is to being finished, the more "exact" a date can be. New orders are given a window based on our best current estimate of when their instrument will be complete...presently that window is roughly 24 months from the date of a deposit. An instrument that is due ship in two weeks is already 90% finished and we can give a very good estimate of a ship date. Clearly if while doing the final finish rub out, someone dropped it and it had to be completely rebuilt -- yeah, we'd miss the date. But we would pick up the phone and explain it to the customer and let them know exactly what we expect the resolution to be...
YES, delivery times are an estimate, very educated ones, but we could easily be off because of many factors. What is 100% certain is that as we get new information, we will PROACTIVELY update customers with any significant changes to the last estimate we provided them. This is what I have historically found to be the most frustrating thing in my personal dealings with several custom shops (of all different sizes and types, including Fodera) -- the shops seem like black holes. Call me old fashioned, but at these prices, our customers deserve US to call THEM when their is a problem and we are going to try our very best to instill that mindset in how all of us work together at Fodera.
But please remember...we are human and we are trying to create art, not "product," and, so, sometimes S*@& will happen. But we'll tell ya' if it does...