Awesome resolution, and a beautiful country you live in! I just got back from a vacation visit to see my sister in Japan(she's teaching english in Hamada as part of the JET program). I loved it!
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Awesome resolution, and a beautiful country you live in! I just got back from a vacation visit to see my sister in Japan(she's teaching english in Hamada as part of the JET program). I loved it!
Just Thumpin'
Commercial User
- Mar 7, 2008
- 4,534
- 1,664
- Disclosures
- Manager and Partner, Fodera Guitars (10/14/09 - 12/16/19)
Aguilar is making us a couple of sets for us to try. Janek certainly seems to be digging them based on some posts that folks read on Instagram...
We are intrigued but are definitely taking a more wait and see approach until we have had a chance to listen to them and put them through their paces...
J
We are intrigued but are definitely taking a more wait and see approach until we have had a chance to listen to them and put them through their paces...
J
I had a very similar situation with a bass. I bought a used Alleva Coppolo off of eBay. There was as issue with the truss rod and the neck could not be straightened. I called Jimmy Coppolo to talk through it. He made me a brand new neck -- for free. He didn't make a dime on that bass since it was purchases on eBay -- and I would have certainly not expected him to comp me a new neck.
He has (and will continue to) earn quite a few dimes from me though as a result of that level of customer service!
Nice!
This level of customer service is great to have.
Funnily enough it seems quite common in the bass world.
I t really looks as though great customer service goes without saying these days( talking of course only from my own experience and things I have heard from friends and aquaintances).
It certainly is no USP any more.
A good thing this is too, I recon.
I had a very similar problem earlier this year with a 17 year old Modulus. It developed a very small forward bow and needed to be fixed.
Of course there is not really a warranty on a 17 year old "anything" if you bought the item used like I did. I would not expect Modulus or Fodera to fix anything on a 17 year old instrument for free.
In my case, I live in Canada, so shipping was over $100 each way and the repair was almost $400. It completely sucks that I had to pay over $600 to fix a small problem, but I was lucky the the Govt didn't charge me tax/duty. It could have been almost $1000.
I now realize why used basses can be so cheap... I bought someone else's problem in my case and it cost me a lot of $$$. If I bought the bass new, it would have been covered.
Regarding Christoph' crappy situation, if I was him I would try to get it fixed locally or bite the bullet and send it to Brooklin. Not many other choices. If he lived in NY or the bass in question was a Ritter or a Warwick, this would not even likely be an issue.
Good luck, but I feel sorry for you and I really hope the TBer that sold it to you didn't know there were potential issues. That would suck.
PS, my modulus issue took 4+ months to resolve and Modulus wouldn't answer my calls or even reply to my emails for months. At least there is good communication here.
Of course there is not really a warranty on a 17 year old "anything" if you bought the item used like I did. I would not expect Modulus or Fodera to fix anything on a 17 year old instrument for free.
In my case, I live in Canada, so shipping was over $100 each way and the repair was almost $400. It completely sucks that I had to pay over $600 to fix a small problem, but I was lucky the the Govt didn't charge me tax/duty. It could have been almost $1000.
I now realize why used basses can be so cheap... I bought someone else's problem in my case and it cost me a lot of $$$. If I bought the bass new, it would have been covered.
Regarding Christoph' crappy situation, if I was him I would try to get it fixed locally or bite the bullet and send it to Brooklin. Not many other choices. If he lived in NY or the bass in question was a Ritter or a Warwick, this would not even likely be an issue.
Good luck, but I feel sorry for you and I really hope the TBer that sold it to you didn't know there were potential issues. That would suck.
PS, my modulus issue took 4+ months to resolve and Modulus wouldn't answer my calls or even reply to my emails for months. At least there is good communication here.
Christoph's story is all too real especially for those who purchase used/2nd hand. We see the opportunity to acquire a Fodera which in all intents and purposes looks a bargain and seize the opportunity before it's gone.
"Mrbassman" your probably one of the few people I'd buy a used bass from without hesitation.
Once in a while something goes wrong and if it can't be resolved locally then the only option is to return to maker. In Firebass' case he was fortunate to be local to probably "The only approved shop" knowledgable to make the repair "Ven Corporation of Japan." correct me if I'm wrong but weren't they the out of house production team who worked on the NYC range? Anyways, I'm a big fan of their website and love their spray work on the standards - they must be the only team outside of Fodera HQ qualified to handle such light repairs.
In the case of us Europeans there's nobody on our side of the pond "Approved by Fodera and qualified" to do the same.
Agreed that there are talented luthiers in our respective cities that are more than qualified to carry out routine set-ups and basic repairs, personally I've not because I feel I'm taking a risk knowing that they're not entirely versed with the knowledge of Fodera construction. I wonder, is this something that Fodera might look to address on it's way to global conquest, Sorry erase [DEL]global conquest [/DEL]everyone who's tried that one has come unstuck along the way..
Cheers..
"Mrbassman" your probably one of the few people I'd buy a used bass from without hesitation.
Once in a while something goes wrong and if it can't be resolved locally then the only option is to return to maker. In Firebass' case he was fortunate to be local to probably "The only approved shop" knowledgable to make the repair "Ven Corporation of Japan." correct me if I'm wrong but weren't they the out of house production team who worked on the NYC range? Anyways, I'm a big fan of their website and love their spray work on the standards - they must be the only team outside of Fodera HQ qualified to handle such light repairs. In the case of us Europeans there's nobody on our side of the pond "Approved by Fodera and qualified" to do the same.
Agreed that there are talented luthiers in our respective cities that are more than qualified to carry out routine set-ups and basic repairs, personally I've not because I feel I'm taking a risk knowing that they're not entirely versed with the knowledge of Fodera construction. I wonder, is this something that Fodera might look to address on it's way to global conquest, Sorry erase [DEL]global conquest [/DEL]everyone who's tried that one has come unstuck along the way..
Cheers..
Just Thumpin'
Commercial User
- Mar 7, 2008
- 4,534
- 1,664
- Disclosures
- Manager and Partner, Fodera Guitars (10/14/09 - 12/16/19)
Christoph and I have been corresponding via regular email and he pointed out something related to this post of mine from yesterday that I want to clear up.
Christoph DID contact us and worked with Holly back in October of 2012 regarding this matter. He wrote a very thorough email and sent us some pictures explaining what was going on with his bass. However, in light of the fact that the instrument was 14 years old, that he had owned it for roughly 4 years before he had any problems with it and that a truss rod that cannot be removed is an extremely rare problem for our basses, we explained to him that the best option was to return the bass to us so that we could properly diagnose and/or fix the problem.
The post quoted below was made before we unearthed an archived email thread between Christoph and Holly from last October (2012) and so my post sounds as if Christoph had never contacted us. Unfortunately Christoph did not share his discontent with the results of last October's interaction with anyone prior to his post on Monday and so, the first time I became aware of this issue was yesterday morning when reading the posts here on TalkBass.
Seven months is a long time and this incident was not fresh in anyone's mind. Also, we did -- and still do -- not see any real way that we can help without getting the bass back here to the shop. And, as I explained via private email to Christoph this morning, even though the bass is long, long out of warranty, if the issues are solely the result of our work, we will absolutely figure out a reasonable way to get him playing and loving his Fodera again.
I believe that both Christoph and I have had an honest misunderstanding of intent. I felt that he was trying to speak negatively about us in a public forum without exhausting the opportunities for us to help him and he felt that I tried to discredit him. The reality, I believe, is that we both very much want the same thing -- for his bass to be playing optimally.
I will continue working personally with Christoph towards a (hopefully) satisfactory resolution but wanted to be publicly clear that he had, in fact, contacted us last October.
Regards,
Jason
Christoph DID contact us and worked with Holly back in October of 2012 regarding this matter. He wrote a very thorough email and sent us some pictures explaining what was going on with his bass. However, in light of the fact that the instrument was 14 years old, that he had owned it for roughly 4 years before he had any problems with it and that a truss rod that cannot be removed is an extremely rare problem for our basses, we explained to him that the best option was to return the bass to us so that we could properly diagnose and/or fix the problem.
The post quoted below was made before we unearthed an archived email thread between Christoph and Holly from last October (2012) and so my post sounds as if Christoph had never contacted us. Unfortunately Christoph did not share his discontent with the results of last October's interaction with anyone prior to his post on Monday and so, the first time I became aware of this issue was yesterday morning when reading the posts here on TalkBass.
Seven months is a long time and this incident was not fresh in anyone's mind. Also, we did -- and still do -- not see any real way that we can help without getting the bass back here to the shop. And, as I explained via private email to Christoph this morning, even though the bass is long, long out of warranty, if the issues are solely the result of our work, we will absolutely figure out a reasonable way to get him playing and loving his Fodera again.
I believe that both Christoph and I have had an honest misunderstanding of intent. I felt that he was trying to speak negatively about us in a public forum without exhausting the opportunities for us to help him and he felt that I tried to discredit him. The reality, I believe, is that we both very much want the same thing -- for his bass to be playing optimally.
I will continue working personally with Christoph towards a (hopefully) satisfactory resolution but wanted to be publicly clear that he had, in fact, contacted us last October.
Regards,
Jason
What email provokes joy and terror simultaneously?
"I just wanted to let you know that your bass will be complete in about 2 weeks."
- Laura Fodera
The terror is my cc. Especially since that is the second email Laura has sent me in a week
"I just wanted to let you know that your bass will be complete in about 2 weeks."
- Laura Fodera
The terror is my cc. Especially since that is the second email Laura has sent me in a week
not after you laughed at me...
Oh wait, you're laughing *with* me. Sure. They should be interesting beasts...
Oh wait, you're laughing *with* me. Sure. They should be interesting beasts...
What email provokes joy and terror simultaneously?
"I just wanted to let you know that your bass will be complete in about 2 weeks."
- Laura Fodera
The terror is my cc. Especially since that is the second email Laura has sent me in a week
$500 cash for your MGS then?
Actually I have it pretty aggressively priced right now (updated today). While a bit more than $500, let's say that someone will get a very clean bass for a very good price.
TimothyGroovy
Commercial User
- Aug 3, 2000
- 2,375
- 2,105
- Disclosures
- Owner: Uni•Sound Endorsing Artist: Sadowsky Guitars, Olinto Bass, LaBella Strings
no, i'm laughing at you... but you can return the favor sometime around Halloween.
What email provokes joy and terror simultaneously?
"I just wanted to let you know that your bass will be complete in about 2 weeks."
- Laura Fodera
The terror is my cc. Especially since that is the second email Laura has sent me in a week
My sympathies. LOL
I got a ways to go before I get to that point. Twins would put me over the edge. How you guys can maintain composure
Is beyond me. Post up pics should be damn cool.
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