Curious - what FX are missing in the AX8? I have an AX8 and a Helix and the only good one that is really missing on both is a very good pitch shifter. We may also be talking a bit past each other - I do feel that specific pedals are missing, but not general types of effects (which in both the Helix and Fractal - you aren't limited to using bass FX as a bass player. I use a lot of "guitar" effects and amps with *very* great results).
Considering the outcome of that thread, I think it goes to show that Fractal DOES care. They're a small company, I think 6 total employees. It's no easy task to divide the time between the huge artists and the little people, and keep up the continuous development that they do. Just as there are "fanboys", there are haters. I get it - you somehow didn't have a good experience with your Fractal products, that sucks. I also get that you are super happy with your Kemper gear. I'm truly happy you found one that works for you. But your attitude here isn't very welcoming or advancing the discussion in any kind of positive manner. I politely suggest that instead of hating on Fractal, you keep us up to date about the Kemper offerings - they're not talked much on this board at all.