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In March I purchased a Build To Order SB-1 from my local G&L dealer. It was an early birthday present and I hoped that it would arrive near or on my birthday in May. It was going to be a beauty: Alder Body painted Ruby Red Metallic; White Pearl Pickguard; 1 5/8" Medium C Quarter Sawn Maple Neck; Ebony Fretboard without Top Dots (Dot Delete); Vintage Frets; White Binding; Black Headstock. I was so excited.
A couple of days before my birthday I get a call from my dealer. He leaves a message asking me to call him. He didn't say, "Your bass is here and ready to be picked up." This was my first inkling that something was wrong. Indeed, they installed a flat sawn neck, not a quarter sawn neck. I had a choice to take the bass as is and knock the price down a negligible amount or send it back. I chose to send it back as I wanted my first custom bass to be right. And G&L shouldn't have made such a glaring error.
I have now waited almost two months for the replacement. My dealer had been reaching out periodically but was not getting any return emails or calls. Finally, today he got through.
Now, what I didn't know is that when a bass is returned to the factory, G&L has to issue a 'call tag' to the dealer so that it can be shipped back. Well, it turns out that G&L made the call tag but never sent it to the dealer. All this time my dealer has been calling and emailing them trying to obtain it. So yes, my bass has been sitting at the dealer's shop for two months waiting to be shipped back to Fullerton. I am furious.
After the phone call I wrote an email to the dealer explaining that I felt I was owed a significant discount or that I would ship the bass back to G&L and ask for my money back. The dealer agreed. He forwarded the email to Ron and Memo and got an immediate response from Ron. The bass is being shipped back tomorrow and Ron said that they would get right on the new neck now. The jury is still out as to what, if any, compensation G&L will offer me for their incompetence. But at least something is happening now. We'll see where it goes from here.
Redoing the basement, gonna hang these babies on the wall.
L-R: G&L CLF Research L-1000 Pharaoh Gold Firemist, purchased 2/2019; Reverend Thundergun, purchased 12/2019; G&L SB-2 (1996), purchased off eBay in 2007.
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In March I purchased a Build To Order SB-1 from my local G&L dealer. It was an early birthday present and I hoped that it would arrive near or on my birthday in May. It was going to be a beauty: Alder Body painted Ruby Red Metallic; White Pearl Pickguard; 1 5/8" Medium C Quarter Sawn Maple Neck; Ebony Fretboard without Top Dots (Dot Delete); Vintage Frets; White Binding; Black Headstock. I was so excited.
A couple of days before my birthday I get a call from my dealer. He leaves a message asking me to call him. He didn't say, "Your bass is here and ready to be picked up." This was my first inkling that something was wrong. Indeed, they installed a flat sawn neck, not a quarter sawn neck. I had a choice to take the bass as is and knock the price down a negligible amount or send it back. I chose to send it back as I wanted my first custom bass to be right. And G&L shouldn't have made such a glaring error.
I have now waited almost two months for the replacement. My dealer had been reaching out periodically but was not getting any return emails or calls. Finally, today he got through.
Now, what I didn't know is that when a bass is returned to the factory, G&L has to issue a 'call tag' to the dealer so that it can be shipped back. Well, it turns out that G&L made the call tag but never sent it to the dealer. All this time my dealer has been calling and emailing them trying to obtain it. So yes, my bass has been sitting at the dealer's shop for two months waiting to be shipped back to Fullerton. I am furious.
After the phone call I wrote an email to the dealer explaining that I felt I was owed a significant discount or that I would ship the bass back to G&L and ask for my money back. The dealer agreed. He forwarded the email to Ron and Memo and got an immediate response from Ron. The bass is being shipped back tomorrow and Ron said that they would get right on the new neck now. The jury is still out as to what, if any, compensation G&L will offer me for their incompetence. But at least something is happening now. We'll see where it goes from here.
I have been curious about the Reverend basses, mostly because I think they look cool!
Sadly, I think that all of us who've option-ordered gear from G&L have some story like that to tell. Although G&L is growing rapidly in output and market awareness, they've somehow never managed to develop the customer-oriented business savvy that builds customer loyalty. There doesn't seem to be staff there whose sole duty it is to look after dealer and customer relations. It's really too bad. This club is full of folks who love G&L instruments—in spite of the lousy interaction style. Klingons use pain sticks; we order stuff from G&L. The experience is much the same.
Ordered an L2000 Korean made Tribute in amber from eBay. I had an L2500 Korean Tribute in this finish and sold it when I gave up on trying to play 5 string. Then I explored Precision, Jazz, and Jaguar basses, but I keep missing the versatility and the muscular tone of the G&L. So I have been searching for an L2K in this amber finish, which is my favorite, but I could only find it on M2000/M2500 basses. Finally came across this one. 9.3 lbs. A previous owner removed the large older style "Tribute" logo and serial number from the headstock, only leaving the small G&L logo, but the "Tribute" logo bridge from the Korean model era remains. It shipped today, en route from Brooklyn to Central California. Can't wait!
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It's both.From what I've read, it doesn't appear clear as to whether the issue is QC, communication, or both.
Thanks Tony; will do. As mentioned in another post, I have the height adjustment screws full turned in to get a proper set up. The neck / frets are perfect; just a little odd that the neck sits so high in the pocket. Not worth sending it back but a little sloppy for a new US bass. Otherwise, my favorite J' bass and I have a few.Hi Folks...
@bonin in the boneyard
@Jim C
@jmlee
and anyone else who feels that G&L could do better at something write me directly via PM.
I'm not asking for suggestions on such and such model, but real issues.
Thanks Guys
Considering a USA JB. How's the neck compare to fenders? It says "medium C" so I'm taking that as it's a bit chunkier like a 70s jazz? PLEKd frets sound great to me.
The LB arrived about two hours ago and I immediately got to work... missed having one of these! Especially with the MFD pickup. View attachment 3890598View attachment 3890599View attachment 3890600View attachment 3890601
The LB arrived about two hours ago and I immediately got to work... missed having one of these! Especially with the MFD pickup. View attachment 3890598View attachment 3890599View attachment 3890600View attachment 3890601