You got through to someone who actually cancelled your TV service?
Not Centurylink. Not Suddenlink.
Both send you to "retention". If you can get through. Once you tell the automated system that you want to cancel ANYTHING, it sends you to call center hell.
I spent 5 months trying to close my Centurylink account. Hours on hold. Each time it sounded like I was coming off of elevator music and being transferred, the line dropped. Never once even got through to retention. Of course, they kept adding monthly charges to the bill that I had no intention of paying. During a move within Centurylink's service area, I needed to have their modem authorized for the new area. The online tech who was doing the work bricked the modem. "We'll send you a replacement." Then they charged me for the modem! Didn't pay that either.
Credit report ding.
I spent 1.5 years trying to cancel the TV part of my Suddenlink account. Never got through to retention. I paid for the f'ing service the whole time. Bastidges. When I went to close my account (moving out of Suddenlink's service area), it took hours to get through to retention. I finally got someone who I asked to have my account closed on a certain date. Never happened. I called back and finally, once again, got through to retention. I reached a young lady who inadvertently told my why nothing ever gets done. Call center reps in retention get dinged money-wise if they fail to retain a customer, even one moving out of the service area. She told me that most reps agree to do what you ask, but never enter your request in the system. No ding. That final rep took my order...and did f'ing NOTHING. Exactly what she told me everyone else did. No way I'm paying for that.
Another credit report ding. Down from 830 to 760 just for that.
Good thing French banking doesn't use the stupid American credit reporting system. Not nearly as much debt outstanding as in the U.S. Many stores don't take credit cards. Cash or a bank card (debit).
Got no money? Wait. Not such a bad way of doing things.