GuitarPartsResource Problems?

[bal704]

Sounds like you used a credit or debit card.

I'd start the dispute process and see if that improves their communication skills. If not, you should at least get your money back.

 

[SurferJoe46]

Communication is primary in a good business. This has been a circus and I wonder if they are just a mom-n-pop who have other outside jobs and do this as a hobby?

Not very professional at all.

I want to get this transaction completed before California sends me a sales tax bill.

Or I die.

 

[J Posega]

Weird, and sad, since I ordered on Tuesday afternoon and received my stuff Saturday morning.

 

[spiltcoil]

How come every time there is fret sprout on a noobs Fender, folks jump down his throat for posting a "***? I'm never dealing with these people again!" rant, but in this case involving BPR , nobody got on the back of the OP?

EDIT:

I would be pissed too...


I ordered some stuff through them about six months ago and I recieved it in three (3) business days. Try getting that expeditement from MF. Good service, IME. Hope things work out for you and it's a snafu...don't wanna break a mom n' pop over one dispute.

 

[Batmensch]

How come every time there is fret sprout on a noobs Fender, folks jump down his throat for posting a "***? I'm never dealing with these people again!" rant, but in this case involving BPR , nobody got on the back of the OP?

EDIT:

I would be pissed too...


I ordered some stuff through them about six months ago and I recieved it in three (3) business days. Try getting that expeditement from MF. Good service, IME. Hope things work out for you and it's a snafu...don't wanna break a mom n' pop over one dispute.

IME, Musician's Friend has nothing but excellent service.

 

[SBassman]

...don't wanna break a mom n' pop over one dispute.

This is different, though. Everybody with good experiences got their stuff instantly, so they didn't need to communicate with the business. It seems that when you Do need to communicate with them, you're out of luck. That's not acceptable.

- Not being in stock when it is supposed to be: bad, but not fatal once

- Not responding to customer: absolutely unacceptable

 

[spiltcoil]

IME, Musician's Friend has nothing but excellent service.

You are right. I was more or less referring to their shipping times. Things always seem to ship late from them, IME.

 

[SurferJoe46]

Hrrumph!

Well - I guess someone's watching the TB posts, since I just got an e-mail from GPR and they said my parts just cleared customs and they expect to see them on Friday (July 1st?) and then from there....................we'll see.

I'm am amazed that I got an e-mail - maybe they have an e-mail notification on my posts and my latest comments hit their IN-BOX.

I dunnow.

Ya know - seriously here, I really want to order things from them in the future too. Call me wacky.

 

[zslane]

I have ordered tons of parts from them over the last few years. I would say that 95% of those orders have been absolutely problem-free. However, as others have noted, when things don't go right, making things right can be frustrating.

I think I have had only two orders get glitched, out of nearly a hundred, and in one case it took several e-mails and many weeks before it got cleared up. The second case was one in which I had paid for "Quantity 2" on an item (knobs) which are purchased as pairs (which meant I expected to receive a total of four knobs). When only a single pair arrived, I sent an e-mail explaining the discrepancy and they responded quickly and immediately sent out the other pair of knobs.

I have a feeling that they have a very small workforce which fields so many orders that providing responsive customer support is problematic for them. I'm not excusing it, merely speculating as to why it's like this. For my own part, I have decided that they are reliable enough that I will continue to order from them in the future. But I do realize there is always the possibility that something will go wrong and that getting good customer support is not to be expected.

BTW, their selection of guitar parts (can't speak to the bass part selection) is immense, including parts that are often hard to find elsewhere (for example, black hardware of all kinds, which I frequently need for all my "brutal metal guitar" projects). They offer the convenience of one-stop shopping, which I highly value.

 

[J Posega]

On the other hand, I did not receive a response to a question I sent them about a month ago.

 

[woo10]

IME, Musician's Friend has nothing but excellent service.

In my case they are more than excellent as I live 45 mins away from KC I just ordered a Korg Kaossilator for father's day and got it in my hands in 2 days.

As for the OP, I never dealt with this particular company but I'd be contacting my bank now to get my money back.

 

[sarlscharisma]

I had real problems with this company. I ordered bass ferrules for my 2008 Jazz bass and they sent me the wrong ones. When I asked them to send me the correct ones they demanded that I sent the others back first. This was not very cost effective as I am uk based and it would cost me heavily to send them back. I tried sending them photos of the ones I received but they ignored them. So I sent them back anyway and got a partial refund,minus the shipping ($16).

Being furious with their shocking customer service I sent them back knowing I was gonna be hit on shipping big-time.

Anyway, the good news is I got the correct ones from a great dealer on ebay.com.

Terrible company tho!!!

 

[joeyl]

so what did you buy that needs customs clearing?

 

[SurferJoe46]

so what did you buy that needs customs clearing?

I dunnow! I just hope there weren't any white crystalline powders or leafy seedless plants in the package.

 

[Bongolation]

Try getting that expeditement from MF.

"Expeditement"?

 

[TMart99]

I had real problems with this company. I ordered bass ferrules for my 2008 Jazz bass and they sent me the wrong ones. When I asked them to send me the correct ones they demanded that I sent the others back first. This was not very cost effective as I am uk based and it would cost me heavily to send them back. I tried sending them photos of the ones I received but they ignored them. So I sent them back anyway and got a partial refund,minus the shipping ($16).

Being furious with their shocking customer service I sent them back knowing I was gonna be hit on shipping big-time.

Anyway, the good news is I got the correct ones from a great dealer on ebay.com.

Terrible company tho!!!

Well, all companies ask you to return the wrong items, first. Then, when they recieve the incorrect items, they ship out the correct items. That's standard operations for all companies. it's a correct procedure from a business stand-point and I agree with that.

Question is......

Did you accidently or misguidingly choose/click on the incorrect bass ferrules, the first time?

Or did you choose/click on the correct bass ferrules and they screwed up in picking the items?


If you made the mistake, you should have paid for the shipping for returning the incorrect items.

If they made the mistake, they should have paid for ther return shipping. But that's a problem with international orders, they completely lose money in situations like this. But, if they made the mistake, they should have paid for the return shipping.

 

[sarlscharisma]

Well, all companies ask you to return the wrong items, first. Then, when they recieve the incorrect items, they ship out the correct items. That's standard operations for all companies. it's a correct procedure from a business stand-point and I agree with that.

Question is......

Did you accidently or misguidingly choose/click on the incorrect bass ferrules, the first time?

Or did you choose/click on the correct bass ferrules and they screwed up in picking the items?


If you made the mistake, you should have paid for the shipping for returning the incorrect items.

If they made the mistake, they should have paid for ther return shipping. But that's a problem with international orders, they completely lose money in situations like this. But, if they made the mistake, they should have paid for the return shipping.

I ordered the correct part. They packed the wrong ones in a non-Fender packing. If it was my mistake I wouldn't be complaining and for the cost of sending it back I wouldn't have bothered. I might have got a bad sales person who represented the company in a bad light, but he was exceptionally obnoxious. But he made me mad enough to lose money on shipping fees to and from the US

 

[recreate.me]

Just got the wrong parts from these people. I did some checking and it turns out that when you add a product to your cart it carries over the product name, and price, but sometimes the product number is different. When i went back to look at the site it confirms that the product number is that of another part.

Sooo what do you trust the fact that it says "Fender 62 stacked Jazz bass knob" or that the product number is that of a regular jazz bass knob set at half the price?

Could be that they did this on purpose, and they can send out parts for less money and then refuse returns on them and keep the difference...

 

[Willicious]

i'll weigh in with my experiences with this store.

over about a year's time, i placed numerous smaller parts orders with GPR and had nothing but a great experience each time. orders were filled quickly and shipping was fast and fair.

the last thing i ordered was an unfinished all parts neck.

it arrived quickly, as usual, and i was very pleased with the transaction until i noticed a small broken-out knot on the back of the neck. i decided this q.c. issue was a deal-breaker, and made NUMEROUS attempts via phone and e-mail with GPR to arrange a return and replacement.

a month went by, and i finally received a terse e-mail, instructing me to send back the neck and they would refund my money.

. . . not send me a new neck, mind you -- just refund my money.

they offered no apology for any aspect of the transaction, and apparently, had no interest in selling me a bass neck after all.

i do everything i can to support mom and pop stores.
in this case, i'm finished with these guys.

 

[Hot Rats]

I have ordered from them about half a dozen times. This past order (last week) was 6 nickel barrel knobs. They sent black ones. Sent them an email, 24 hours later I have a tracking number for 6 more knobs with a prepaid return envelope for the black knobs. I am sorry to hear you are having trouble.
John