GuitarPartsResource Problems?

[SurferJoe46]

Anyone having trouble getting paid-for parts from these guys?

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No communication from them and I have sent three e-mails asking where my parts are. They say a 24-48 hour response time - but it's been over two weeks and nothing.

 

[Selta]

What happened when you called?

 

[SurferJoe46]

Just an answering machine telling me to send an email.

 

[line6man]

I've ordered from them before, and they don't respond to emails. Ridiculous.

 

[bal704]

I had similar experiences ordering parts about 2 months ago. No response to emails. If you call, you leave a message, which they ignore. I got what I ordered, but I probably won't use them again.

 

[johnk_10]

i got no repsonse from emailing them in the past, so i avoid them like the plague (IMO, that's a horrible way to do business). you can find pretty much every item that they carry eslewhere, and at a better price, with cheaper shipping.

 

[moonshinegtrs]

I recently ordered an acoustic guitar pickguard. I emailed them first with a question; they never answered. I went ahead & ordered the pickguard, hoping that it looked like the one on the website... It wasn't even close.

Pretty crappy way of running a business. I will never use them again.

Moonshine

 

[SurferJoe46]

Noted and noted.

 

[ih8law]

I've probably ordered stuff from basspartsresource.com, about a dozen times (the latest being two hours ago), and they've never screwed up anything. In fact, they have always been very consistent in shipping out the items fast enough where I can count on getting my order within a week.

I guess your milage may vary.

 

[JGR]

I've ordered a lot from them as they have a great selection, but they are a nightmare if you need to contact them for any reason. Returns are a huge pain - I had to ping them repeatedly to get my refund. I went as far as sending them a Paypal invoice.

 

[jwb39]

I think I've ordered from them twice with no problem, but I guess I am only about 100 miles away.

 

[ghostdog93]

Anyone having trouble getting paid-for parts from these guys?

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No communication from them and I have sent three e-mails asking where my parts are. They say a 24-48 hour response time - but it's been over two weeks and nothing.

Did you pay by CC? If so, it might be time to get the bank or credit card company involved.

FWIW, I ordered once from them, and had my parts (not very much - just a few pots and a cap) in about a week. I have to agree with JohnK, though...you can find what they offer pretty much anywhere else, usually at a cheaper price.

 

[yellofury]

I've probably ordered stuff from basspartsresource.com, about a dozen times (the latest being two hours ago), and they've never screwed up anything. In fact, they have always been very consistent in shipping out the items fast enough where I can count on getting my order within a week.

I guess your milage may vary.

+1
that weird I have ordered from these guy a bunch of times
and never had any problems too

 

[SurferJoe46]

Yeah - I used a Visa and they somehow got it over to PayPoo - but I never invoked that bunch of (in my opinion) clowns.

This was my second transaction with BPR - and I guess the first time they treat you well and then they get you hooked and dump on you the next time.

 

[joeyl]

Here is my experience with BPR, and also guitar-electronics.com which is in the same boat: if you are not absolutely sure of what you are getting from them, do not buy!! If you cannot understand the description, do not buy. Because they will not respond, or attempt to exchange the part for you, no matter how many calls or emails.

The bad thing is that BPR has quite a large selection of Fender parts.

 

[change-jug]

I`ve dealt with the company only once,about 3 years ago. I ordered some copper tape and pick up covers and got them right away. I never had to email them or try and contact them though. I think I might avoid dealing with them a second time now. Especially if I can get the parts cheaper else where.

 

[parsons]

ordered some stuff through them and it came fast. never had to talk to them about anything.

 

[SBassman]

Interesting. Ordered a few different times over the years. Never had a need to ask a question. Stuff always came quickly.

 

[Stranger Danger]

I ordered from them and they sent the wrong part. When I contacted them they said they dont accept returns on items less than $20. Will not use them again.

 

[SurferJoe46]

I ordered from them and they sent the wrong part. When I contacted them they said they dont accept returns on items less than $20. Will not use them again.

Now - that's just illegal.

A bad attitude I can understand, but wrong parts and refusing to take them back especially over a state line invokes Federal postal and interstate trade laws.