I e-mailed them regarding a manual/info sheet for the used Stiletto Elite 5 I bought a few months ago and got a personal e-mail response answering my questions and including a downloadable manual and a link to emg for my questions about the preamp circuit within 1 hour. Now that is customer service!
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Hats off to Schecter!
- Thread starter Hifiguy
- Start date
I like schecters, They're a very classy bass for type of sound they can put out, and they seem to be in decent supply, too. the only problem I've had with them is whenever I play them at GC the action is so low that that strings are almost touching the neck before I even put my fingers on them.
Probably the best bass deal I ever scored was a Schecter Stiletto Extreme at Best Buy of all places! I saw it hanging on the wall for $219.00! Naturally I thought it was a used bass because they sell new at Guitar Center for $399.00. It was on sale and they even had one still in the box in the warehouse! Very underrated bass guitars!
That is nice customer service. I like schecters but I do think they are a little overpriced compared to comprable Ibanez and Esp Ltd.
eggfart1 said:
Im not sure how the emailing side of things goes, but I called them one day and they were extremely polite and proffesional, as well as took care of my issue.
I had a 4 string Schecter bass that had naked lady inlays on the fretboard. I used to cringe a little when I played it. But I heard a recording of it the other day and have major regret for selling it. Now I have my eye half open for another one.
I had a similar great experience after buying a Diamond P5. I liked the strings and after not being able to get info on their website, I emailed them and they replied the next day, along with a "welcome to Schecter" and a thank you for purchasing a new Schecter.
I have an Ibby and a Peavey, sold a Rick, and this bass is so nice I'm unloading the other two and gonna look into a sixer. Another Schecter if it feels right.
I have an Ibby and a Peavey, sold a Rick, and this bass is so nice I'm unloading the other two and gonna look into a sixer. Another Schecter if it feels right.
I always loved Schecters customer service. ESP, who I currently use, has horrible customer service. They rarely can answer your questions over the phone and if you email them good luck getting a response. I've also been registered on their forums for almost 8 months and they still haven't authorized me to post.
