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I HATE UPS!!!
- Thread starter skatecyco
- Start date
[Anecdote Flag on]
I've witnessed UPS (OOPS) deliverymen kick, chuck, toss, and otherwise violate packages (*even those marked FRAGILE) delivered to my house. In contrast, I have never witnessed Fed-Ex mishandle deliveries.
Could it be the influence of LABOR UNIONS?
One delivery was "lost" and required filing a claim. The errant OOPS driver said they couldn't find the front door, so they left it "by the garage." Since the house has a front porch to the left of the two car garage, it is obvious the delivery person was a liar.
[Flag off]
I doubt that our "attack spiders" are any larger than the next door neighbor's...
I've witnessed UPS (OOPS) deliverymen kick, chuck, toss, and otherwise violate packages (*even those marked FRAGILE) delivered to my house. In contrast, I have never witnessed Fed-Ex mishandle deliveries.
Could it be the influence of LABOR UNIONS?
One delivery was "lost" and required filing a claim. The errant OOPS driver said they couldn't find the front door, so they left it "by the garage." Since the house has a front porch to the left of the two car garage, it is obvious the delivery person was a liar.
[Flag off]
I doubt that our "attack spiders" are any larger than the next door neighbor's...
I haven't had that problem.
Just the problem of taking the day off work and waiting patiently by the door when the tracker says it's on the truck, then seeing an update an "attempted delivery" notice at like 5pm.
***!!! I was sitting here all day without even so much as putting on headphones for fear I would miss them, and then this!!!!
Just the problem of taking the day off work and waiting patiently by the door when the tracker says it's on the truck, then seeing an update an "attempted delivery" notice at like 5pm.
***!!! I was sitting here all day without even so much as putting on headphones for fear I would miss them, and then this!!!!
Honestly, it worked out pretty well for you, and I wouldn't be too angry at them in your place. All shipping companies have issues with products getting damaged. It is an unfortunate, but not completely fixable symptom of massive demand for express shipping (people practically expect everything to be at their door within 48 hours these days). Massive sorting facilities where packages are chucked as quick as possible to load in are just one of many things that can cause damage, let alone, the occasional negligent driver.
Photo and physical evidence (well documented), are key in winning a claim, just be persistent (but polite) and don't let them give you a runaround. I have had roughly treated packages by UPS, Fedex, and USPS (though luckily only one item damaged), two incidents of items being accidentally rerouted back to sender (one from UPS taking 2 weeks to get back), and two packages "disappearing" in transit through the USPS ($200 worth of Rush tickets and a $1600 Aria bass, which was later found).
I've found that UPS and Fedex are actually much easier to deal with as far as filing a claim or getting money back. Trying to fight the USPS is like taking on the Mafia. They can easily bury you in a hole of apathy and corporate bs. I had a bass comes from Japan (insured of course) express 3 day airmail that "disappeared" when it arrived in Chicago before getting to customs. Long story short, after nearly 3 weeks of constant calls, emails, etc, I finally got ahold of someone with some authority who was able to find it within an hour. Interestingly, it seems my bass, along with several other packages of significant value, were placed in an area for unclaimed items.
Photo and physical evidence (well documented), are key in winning a claim, just be persistent (but polite) and don't let them give you a runaround. I have had roughly treated packages by UPS, Fedex, and USPS (though luckily only one item damaged), two incidents of items being accidentally rerouted back to sender (one from UPS taking 2 weeks to get back), and two packages "disappearing" in transit through the USPS ($200 worth of Rush tickets and a $1600 Aria bass, which was later found).
I've found that UPS and Fedex are actually much easier to deal with as far as filing a claim or getting money back. Trying to fight the USPS is like taking on the Mafia. They can easily bury you in a hole of apathy and corporate bs. I had a bass comes from Japan (insured of course) express 3 day airmail that "disappeared" when it arrived in Chicago before getting to customs. Long story short, after nearly 3 weeks of constant calls, emails, etc, I finally got ahold of someone with some authority who was able to find it within an hour. Interestingly, it seems my bass, along with several other packages of significant value, were placed in an area for unclaimed items.
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All I can say is, be glad MF screwed up your address. Because, 1) you were already at UPS with an actual helpful person to handle your claim and 2) I, we, and the rest of the whole internet can read your real name and (wrong?) address off the box photo you posted here.
They say things happen for a reason. I hope you get a better bass in the end.
They say things happen for a reason. I hope you get a better bass in the end.
UPS broke 2 twist locks off my SVT head flight case. TWO! I didn't get any compensation because they consider it a 'shipping container'. What kind of abuse does it take to snap 2 of those twist locks off?!?! Head made it through it all though, so not a total loss. UPS are hacks, whenever possible I go Fedex.
Smooth_bass88
vaxx!
- Oct 31, 2006
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I keep forgetting that all humans are 100% perfect and never ever make mistakes. OP should sue UPS for millions!!!!!!!!!!
Worked for UPS both Air and Ground as a supervisor for about 5 years. There are policies in place for package handling BUT when a supervisor goes to write up an employee or take disciplinary action, their UNION REPS file grievances immediately and 9 times out of 10 the employees does not get any type of reprimand or write up due to Union policies. It took me 7 times to have an employee fired for stealing and how they wound up firing her was she forged a Doctors name on an excuse and he threatened to sue the Union and UPS! The stealing offenses were swept under the rug by them! So don't be surprised if you again receive another banged up package and the claims take forever to get handled too! If you ship with them make sure you really package your items to withstand abuse with UPS!
Never had a problem with UPS in the San Diego area. Have had numerous electric basses, an electric upright, amps, other musical equipment and recently two digital pianos and a 70 pound piece of exercise equipment delivered, all it great shape, as well as hundreds of packages from Amazon. Maybe its also because I am a regular customer and always say thanks to the driver if I see him or her. A few USPS deliveries over the years have had minor damage, and not from my postal carrier who handles everything with care, but probably elsewhere in the system. Minor things are always easy to resolve with the seller. Returns to Musicians Friend are really easy as well
I can't believe everyone is still talking about UPS guys. I figured this would be a 10-15 response post. Common guys, we have better stuff to do with our time...it's UPS.
Never had an issue with FedEx but I'm amazed at how UPS can mess anything up. I sent my DB728 to Aguilar via FedEx for a tune-up and when they returned it (via UPS) I opened the boxes to find that UPS had somehow managed to dent the entire back panel inwards 1.5 inches through two boxes and six inches of foam! How those morons managed that is beyond me but at this point I'd rather buy a round-trip plane ticket and hand-deliver an item to a buyer myself than trust UPS again.
I think that most of us would love to stop bashing UPS but they keep giving us good reasons to do so.
I think that most of us would love to stop bashing UPS but they keep giving us good reasons to do so.
I appreciate the responses. Once I have an instrument in my hands, I'll have something else to post.
