They should change to Fedex. USPS just lost my package of strings, they gave it to the wrong house. 
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With as much junk that I've bought and sold over the last 10 years, I've never had a Priority Mail package take more than 3 days either way. Never. I probably average 4-5 packages a week. Even First Class (which could only be used for maybe 1 set of strings) takes no more than 7 days coast to coast. So I'm not sure what 14 day shipping method they are using, maybe they just simply need somebody that knows more about shipping?
I'm not saying that USPS has never had a late or lost package, but for it to happen to the majority of Kalium's shipments? Something is not right there.
.
When i ordered, about a week went by before i sent an email asking what was up. I got a reply the next day, which was statement of shipment with the tracking number. Prior to that, i received the usual confirmation that the ship label had been printed.
The 2nd time I ordered, i went ahead and emailed the same day. Got the ship notice the next day.
Im not a business owner, but I have the impression that their shipping method isnt the hangup...its them getting the strings out. Either way, their carrier isnt really something that shoukd be up for a facebook poll. If thats the problem, then change carriers. No brainer.
The 2nd time I ordered, i went ahead and emailed the same day. Got the ship notice the next day.
Im not a business owner, but I have the impression that their shipping method isnt the hangup...its them getting the strings out. Either way, their carrier isnt really something that shoukd be up for a facebook poll. If thats the problem, then change carriers. No brainer.
Sounds like they would rather blame the shipper than themselves. Continued bad service.
Yes it seems more likely to me the recent delays are not due to shipping but due to backog or otherwise. 14 days is stated as an extremely pessimistic possibility by USPS just to cover themselves.
However, Chris was referring to lost orders too.
However, Chris was referring to lost orders too.
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otaypanky
Commercial User
I ship USPS Priority a lot and have for the last 11 years.
Last week on 1/18 I sent a parcel from Virginia, it was on the addressee's doorstep in California on 1/20.
My experience with USPS has been excellent ~
Lots of folks rave about the strings. I placed my first order with them 2 weeks ago, 'still waiting for shipping notification. I guess they're busy.
Last week on 1/18 I sent a parcel from Virginia, it was on the addressee's doorstep in California on 1/20.
My experience with USPS has been excellent ~
Lots of folks rave about the strings. I placed my first order with them 2 weeks ago, 'still waiting for shipping notification. I guess they're busy.
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I paid for strings about 3 weeks ago. Listed as in stock. A week later sent an email. No reply. A few days later, one more email. No reply. Tried messaging them on Facebook. No reply. Finally escalated it via Paypal. Supposedly they're shipping strings soon.
3 plus weeks for product listed as in stock. Not responding to customers. As far as I can tell, they're just not minding the store, or don't get that customers should be first priority.
3 plus weeks for product listed as in stock. Not responding to customers. As far as I can tell, they're just not minding the store, or don't get that customers should be first priority.
I got my strings yesterday. It took 24 days to get the strings in total. They never responded to any of my emails (4 over the past 3 weeks). If they had bothered to do at least that, I may have considered buying from them again in the future.
Seemed like they were quite busy at NAMM with "new products".
I loved the strings I received before from them just can't continue to play the waiting game and lack of communication game. I'm back to my old dealer and old stand by brand.
Just recently got a set of custom gauge strings from BSO. I will stick to that. Though, these are flats so I won't have to change them for another 20 years or so...
otaypanky
Commercial User
On Friday at 7:30 pm I called PayPal to ask if it was possible to cancel payment. I was informed in order to stop payment I would have to initiate a claim and then PayPal would reach out to the vendor who would have 11 days to respond. I said ok, never mind, I'll just see what happens. Apparently they misunderstood me and my call to them actually initiated a claim.
The next day at 2:30 I received two emails from Kalium regarding my order and shipping info. Just now I received another email and the order is in the USPS system, status 'in transit to destination'
micguy, otaypanky, i have no idea if this is the case for your orders, but they are apparently re-shipping lost or long-delayed orders:
Chris on FB > "we just re-shipped about $900 in "delayed orders" in the hopes something gets there soon"
Also weirdly, according to Chris, they do take orders to the post office within a few days but the package is then sitting in the USPS system for a long time during which the tracking shows "PRE-SHIPMENT INFO SENT TO USPS, USPS AWAITING ITEM". This is then giving the wrong impression that Kalium are waiting 1-2 weeks before taking orders to the post office.
I have no idea if this is actually the case or not, and yes it is contrary to other's experience of USPS, but let's keep an open mind about this, it seems possible the delays are indeed mostly USPS' fault.
This doesn't excuse the poor communication though of course.
Chris on FB > "we just re-shipped about $900 in "delayed orders" in the hopes something gets there soon"
Also weirdly, according to Chris, they do take orders to the post office within a few days but the package is then sitting in the USPS system for a long time during which the tracking shows "PRE-SHIPMENT INFO SENT TO USPS, USPS AWAITING ITEM". This is then giving the wrong impression that Kalium are waiting 1-2 weeks before taking orders to the post office.
I have no idea if this is actually the case or not, and yes it is contrary to other's experience of USPS, but let's keep an open mind about this, it seems possible the delays are indeed mostly USPS' fault.
This doesn't excuse the poor communication though of course.
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What they are doing is printing the shipping label as soon as the order comes in, but not actually shipping. David at SGD used to do this to buy some time to make you think your pickups were on the way, but he never intended to ship anything. That's obviously not the case with Kalium, it just appears they print the label and use it as some sort of internal order tracking until they have the product ready to ship.
But if they are telling you that they have a postage paid package ready to ship, then they hand it to a postal clerk, then it sits at the post office for 2 weeks then that is a load of bull and I would be very wary of dealing with Kalium. That cannot, and will not, ever happen. You can look at your tracking and see when it was actually accepted at the post office.
Ok i was wrong again, thanks, it was not too clear what Chris was saying on FB yesterday. Today he is saying that the order delays are indeed partly due to their move, NAMM and being backlogged, as i suspected before and as their customer service guy has explained. So it seems there have been delays in them taking orders to the post office.
Yeah and i guess this is what triggers the "PRE-SHIPMENT INFO SENT TO USPS, USPS AWAITING ITEM" tracking.
Them dudes oughtta go on shark tank. Get some distribution help haha they got too much demand for what they can handle
