+1 on all of the above. I'm really sorry to hear you had such troubles, I have followed them here. I have to say that my 1991 Q6 TBX neck does have a bow in it, and with no truss rod, I'm kind of stuck. Luckily, it's still reasonably playable throughout most of the neck, but I had hoped that they would be accessible to work on it and make it perfect. But, the tone is so ridiculous, that it's worth putting up with. I will probably sell my bolt on Q6, which does have one of the nicest necks I've played on any bass, but only because I have to mitigate debt and I will be very sorry to see it go.
But, yes, they should absolutely be more transparent about what's up. I don't think they're a publicly held company that needs to worry about the effect of disclosure on stock prices.