Go back through this thread and count how many former customers and potential customers have written Modulus off. It's the small businesses that really need to be the most responsive in their customer service. When I order a custom bass, I want to communicate with the builder, I don't want all my communications to have to go through some unrelated middle-man (dealer) who might misinterpret my requirements. Even though I went through dealers on both of my Foderas, I still communicated directly with the folks at Fodera to iron out the details.
I doubt Modulus is any smaller than LeCompte, but Bud always answered my emails within a couple hours. I also had excellent communications with Sadowsky and Lakland when I ordered basses from them. There's is absolutely no excuse for poor customer service, regardless of the size of the company.
To have this type of thread on a forum directly related to your product and reaching ostensibly over 180,000 members has to adversely affect business.
What a bullet-riddled response.
Apparently, Modulus sells enough basses, with enough orders in the pipeline so that they don't feel the need to maintain a Customer Service Department to stroke a consumer that wants to buy one of their products. Outside of finish, there are not a lot of options on a Modulus. It's not like one of your coffee-table basses, where tonewood selection becomes the equivalent of "ladies who lunch" spec'ing their bass out.
Different strokes for different players.
I had a bass built wherein the builder offered to send me pics of the build, and was open to "communciation". I told him "No thanks, spend your time building, not taking diary shots!"
That's ME- I trust the builder I select-including Modulus- to build the instrument I want- Unlike taking the time to select the EXACT tone of fingerboard wood and knobs you want. Jeesh.
"Bud" is a one-man shop, so of course he'll communicate with you.
Modulus is a production high-tech company, they don't want or need your input. Not rude, but true. If that isn't your cup of tea, there are plenty of other builders, including those you mentioned, that will KYA for your $$, if that's what you need...
I don't see a lot of "buyers" put off by Modulus; more like a re-kindled interest/hope that they'll still be around.
IT seems to be a long-term policy of Modulus to NOT avail themselves to the Consumer. Nothing wrong with that- Can't handle it?? Feel "neglected?" Shop elsewhere.
Problem solved.
