Some tubes have G-Force ratings on their data sheets. In general, they are pretty tough. Sometimes, simply reseating the tubes after shipment can make a difference.
But things can happen such as broken internal welds. Some tubes have fine wires that run from the glass bottle and are soldered to the base pins. Those solder joints can be bad and cold weather can affect them. Where these wires pass through the glass, a leak can cause loss of vacuum. This is indicated by a while powdery look inside the bottle. These failures can occur due to temperature or rough handling during shipping.
The tubes may have been simply worn out. With a used amp, you never know how many hours they were in service.
Jule is clearly standing behind his product. By replacing the tubes, it eliminates the possibility that there is an issue with the amp. In general, if ever there is an issue with a tube amp, swapping out the tubes one at a time, starting at the first preamp is a good way to diagnose what is going on.