Interesting. I have a replacement pot OTW and I'll report back once it's installed.
This was my Lakland exchange:
Is this a common occurrence?
"No, although we get similar complaints every once in a great while."
Would replacing the volume pot change the situation?
"Most likely."
If so, are they available or can you direct me to the correct brand, model, value, etc.?
"We offer direct replacements for $15, which includes shipping."
So, I thought I'd give it a shot.
Issue update: New replacement pot purchased directly from Lakland, and installed today. Interestingly the shaft size on the replacement was a bit larger than the original which required some reaming to fit correctly. More interesting it made no improvement whatsoever to the issue. In fact, the original may have been slightly better and not as scratchy. Very little range of control on this one. A fraction of a turn and it practically switches the signal off.
Thoughts welcome.