How was this resolved?
I had an issue with the last cabinet that Don built for me (wrong dimensions.) While it was a frustrating experience to deal with, Don handled it well. He allowed me to keep the misbuilt cab while he completed the new cab, shipped it to me, and covered the cost of returning the first cab. I won't lie and say that he didn't try to talk me into keeping the first cab, but he didn't try very hard and made sure to let me know that we was going to make me happy in the end. He was willing to do exactly what it took to make it right.
Building a custom cab can be a challenging experience. Even with a talented builder like Don, you have to have some working knowledge of cabinet construction relative to what you want and what your tonal desires may be. You might find out that, in the end, the concept you created with your builder might not exactly be what you were looking for. The key is communication. Whether it's Don, or anyone else, you have to clearly communicate your goals for the cab and make sure you stay consistent with those goals throughout the build.
Building a custom cab isn't for everyone. If you want absolute predictability and consistency, then there are a number of proven designs that you can buy off the shelf today. But, if you have unique need (either tonal or asthethic) then a custom cab can be a rewarding experience.


