Please message me privately with your order information. Through the site or via eMail. You have not lost any money, you just chose to post that you did without contacting me first.
We stand behind every package. It is best to contact me directly.
Here is something to note about international shipments. First Class Mail international has NO delivery window. It can take anywhere from 2-12 weeks for delivery. There is NO step by step tracking (so the USPS cant tell me or you anything), I can not open a claim for at least 45 days and that takes 90 days for a resolution. Most companies do not offer this service for this very reason.
Priority Mail International is sometimes faster, however it can take just as long, and the same applies, tracking is not step by step, and the delivery window listed is not guaranteed and depends on customs in your country. Most companies do not offer this service for this very reason.
International Express Mail is the only service that offers step by step tracking and has a firm delivery window. Most companies only offer this service, but I really do not want people to have to pay close to $50 for a single set of strings.
In the future please let me know so we can arrange for Express Mail International shipping if you want a firm delivery window.
And like I said, if you want to contact me directly we stand behind our shipments but I see no messages about a missing international parcel.
International parcels do go missing rarely and we take care of it, but you need to message me about it first.
We have found international shipments to be very reliable which is why we offer First Class Mail international delivery service. It unfortunately can take a while. Many instances a notice is sent that a parcel is available for pickup but the customer either does not receive the notice or does not pickup the parcel. It is rare for a package to go missing, but like I said, we stand behind every package we ship.
