I've been following the threads here and on 7s build re the customer service aspect with interest.
I'm far more relaxed with this fretless build than with the fretted. But I've always adopted the attitude of "It'll be ready when it's ready". The lack of photos can be frustrating but I always knew of Martin's reluctance. I was expecting that - but I can be bribed to go and take some of any new builds
Whenever something needed to be talked about - I got a phone call. Like the facings and the fingerboard line ideas for the fretless. 2 days of phone calls/emails back and forth. If I don't hear then things are progressing. I will be hearing back on the facing stuff shortly.
When I placed the orders I took Matthews and Rusty's advice which I wholeheartedly agree with now. It's a 2 way process. I went to Martin knowing his work, then worked WITH Martin to accomplish my dream bass. I bounced my ideas around, some worked and Martin was sure others wouldn't. But between us we came up with what was right for me - compromise on both sides.
We are currently discussing the line markers. He isn't sure it'll work - I think it will. But what is obvious is that he is open to the idea and is thinking about maybe a slight adaptation. I'll be popping up there to sort it out when the time is right. It's not a biggie.
Only by trusting your luthier (any luthier) can this be done. If you go in with a "This is what I want and thats all there is to it" attitude - then it won't work out. I'm not looking for trouble or criticising but could this have been DragonLords trouble? (Just airing my thoughts - mean no harm DragonLord)
Anyhow - With all this talk about Martin's business model. How about a SOC members discount? All in favour say Aye.