- May 16, 2007
- 3,395
- 4,869
- Disclosures
- Volunteer developer/beta tester with Source Audio, Morningstar Engineering & MORTRIX
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I tried all of what you said as far as I know..As others suggested, make sure you are plugging the cable in input 2, not input 1. Make sure you try different volume levels when calibrating and also try with switching left/right channels (it's in the calibration options within the app). This, in my experience, can take many tries to find exact sweet spot when it registers. I also agree that the firmware needs to be updated and you will have to do this via Windows editor. I had some initial issues when it just didn't work with the Android app but now it's without a problem. Good luck!
Possibly, if someone else has played around without in store before you took ownership, something may have gone awry.Factory reset? I only just got the pedal.. haven't done anything with it except tried to use it with the phone app straight out of the box lol
It's brand new out of the box so no one used it..I'm powering it with the cable that came in the box...As I said I'm hoping it's a firmware update issue...Possibly, if someone else has played around without in store before you took ownership, something may have gone awry.
I don’t think you answered my question as to how you are powering it. Just trying to rule out underpowering issues.
Stupid question but is your phone headphone jack obstructed by a phone case or something? My case doesn't allow the jack to always sit flush and the app makes that obnoxious screeching noise letting me know it's not completely connected. Now I just take my case off any time I connect the phone to the pedal.
Updated firmware on the pedal..still doesn't work with the phone app..Ah well I give up..will have to buy a laptop...I know what you mean..yes my case obstructed it..took it off,then put it all the way in.. nothing....
It will be worth it. The funn you will have. I was using a quite old Gateway netbook to run mine that was doing just fine until I added the Ultrawave. Now with my new but cheap ASUS it is smooth.Updated firmware on the pedal..still doesn't work with the phone app..Ah well I give up..will have to buy a laptop...
Contact source audio support - it should work with the mobile app. They’ll get you sorted out.Yes I heard it's better with the laptop/pc..But it will work with the laptop right because I was able to update firmware?
They will; it’s a small company so they don’t have robots manning the phones/email inboxes 24 hours a day though.I did.. didn't get back to me yet..
Ah yes I know they will get back to me...They will; it’s a small company so they don’t have robots manning the phones/email inboxes 24 hours a day though.![]()
It is Friday morning at 6.30 am here. The guys will get back to you soon.Ah yes I know they will get back to me...
That’s a very good point.Note that no one calls them and complains their phone doesn't work with our pedal!
Oh yes I can imagine..My phone is a Xiaomi Redmi 10....brand new actually..I wonder if anyone else has issues with these...I noticed when I change the invert or swapping channels it goes back to a previous setting most of the time etc..Maybe I should change ,then try to calibrate immediately..It is Friday morning at 6.30 am here. The guys will get back to you soon.
We generally get the Mobile working with most phones. Phone makers have done many things over the years to make our lives miserable. Including swapping left and right channels, inverting the output, and adding compression or noise. It has been a big challenge on our end to fix sloppy engineering from on their side. Note that no one calls them and complains their phone doesn't work with our pedal! The mobile is handy, and in the early days it was all we had. The desktop is easier, given a larger display and bidirectional communication.