Hello,
Based on your description, I think I may know the cause of the problem. It's likely that there is a channel mismatch.
First, let me explain the difference between the Hub channel and the pedal channels (IDs).
The Hub channel defines which channel the Hub will respond to on its MIDI Input port. For example, if you set the Hub channel to 5, then you must make sure that your MIDI controller sends program change messages to the Hub using channel 5. The Hub channel can be edited in the Hub Manager by clicking the
Edit Hub Hardware Settings button.
Then, there is the Pedal Channel, also called the Pedal ID. The Pedal Channel/ID is something that exists to distinguish between two devices of the same type. For example, if you had 2 Mantas on your board, both connected to the Hub, you need to assign each one to a separate channel (ID) in order for the Hub to be able to communicate with each one of them separately. So, you could set one Manta to ID 1 and the other Manta to ID 2, and this would let you use multiple Mantas on the same board, in the same scene, at the same time... each doing something differently. Pedals will only respond to messages that the Hub sends to them using their unique ID number.
The important thing to note here is that the Pedal Channel (or ID) is completely separate from the Hub's channel. It's kind of like an
internal channel number that the Hub uses to differentiate between multiple devices attached to itself. In 99% of cases, you want the Pedal ID to be set to 1. You only should ever change the Pedal ID if you have more than one of the same pedal type on the same board, connected to the same Hub.
So, my guess is that you may have possibly set one of your Pedals to have an ID that is not 1. Double-click on the pedal in the
My Board - Connected Devices display and make sure that Channel (Device ID) is set to 1.
When you add a pedal to a new scene, the Pedal Channel will default to whatever it is set to in the
My Board - Connected Devices display. So, for example, if your pedal was set to Pedal Channel 4, and you add it to a new Scene, it will use Pedal Channel 4 by default. Everything will work fine in the editor window.
However, when you load a preset from the preset list, the pedal will stop responding. This is because the Pedal Channel is stored as a part of the preset, and all of our standard presets use Pedal Channel 1. You can see the Pedal Channel by clicking the Show Additional Controls button. It is labeled there as MIDI Channel but this is actually an incorrect label - it should really say Pedal Channel. This should be set to 1.
So, the key here is to make sure that all of your pedals are set to Pedal Channel 1. This is not related to the Hub Channel, so don't worry. You can set the Hub to whatever channel you need.
Please try that and let me know if it resolves the problem.