Change your tone from passive to upset, and let them know how poorly you think their customer service has been up to this point in a respectful manner. One of the downfalls of successful small businesses like that is, is that customer service gets set aside when something like faulty parts or falling behind schedule sets everyone on edge.
Yeah, totally did that...and that's why I think I got a response to the last email I sent on Monday haha.
I feel I've been pretty laid back with the whole situation. Sayer has been nothing but nice over the phone. The whole emails being ignored thing is just a head scratcher to me, though and makes me think I'm totally getting shafted.


), then it will be time to tell him that he's not the guy.