I was already kinda wary of TCE because when their pedals break, they are nearly impossible to fix, and they charge a very high price for repairs. And every one of their pedals that I've owned has broken, or some function does not work.
I bought one of their reissues of the Sustain+Parametric EQ, because I liked the tone of the original so much. The new pedal was so ridiculously bad, not just "meh" but so functionally bad to the point of unusable, that I figured it must be defective. I returned it to the retailer, and they sent me a new one--and it behaves identically to the first one. I decided to contact TCE and find out what the deal is, is it a known problem with this pedal, can I exchange it with them directly, can they explain to me what went wrong, anything at all.
Turns out there is no phone number or direct email on the service page on their website--only an "interactive support" field kind of like "chat". I posted my query as clearly as possible. A week goes by, no response, so I post again. This time "Eric" responds, saying he is not familiar with this pedal
eyebrow:
?) and that he knows nothing about it, and that he will ask the guys in Denmark. Two more weeks go by, so I post again asking for an update. The same day Eric replies "I just heard back from them. They are not familiar with this pedal, or how it is supposed to work". I $### you not. I'm not exaggerating. Both the US and Denmark "customer service" departments know nothing about this pedal or how it is supposed to work.
Eric did however say it was not their problem, and that I should just return the pedal to the retailer for a refund. I asserted that that was an unacceptable answer; that the retailer was not at fault for having bought these bad products on good faith from TCE; and that it was TCE's responsibility to make it right. Eric again replies that there is nothing to worry about, it is not their problem, and I should just send the pedal back to the retailer.
I asked him for his full name and office contact info so I could give that information to the retailer, so they can check up and confirm what I'm saying--Eric refused to give that information, saying only that the retailer could contact TCE customer service through their normal sales channels.
Needless to say, I am ready to blow my lid. TCE has lost me forever as a customer, and I will now make it my mission to let people know what a sheisty, lame, insulting, fraudulent company TCE is; and that TCE is entirely happy to sell goods that are not fit for purpose, and will not support those goods once sold.
I bought one of their reissues of the Sustain+Parametric EQ, because I liked the tone of the original so much. The new pedal was so ridiculously bad, not just "meh" but so functionally bad to the point of unusable, that I figured it must be defective. I returned it to the retailer, and they sent me a new one--and it behaves identically to the first one. I decided to contact TCE and find out what the deal is, is it a known problem with this pedal, can I exchange it with them directly, can they explain to me what went wrong, anything at all.
Turns out there is no phone number or direct email on the service page on their website--only an "interactive support" field kind of like "chat". I posted my query as clearly as possible. A week goes by, no response, so I post again. This time "Eric" responds, saying he is not familiar with this pedal
eyebrow:?) and that he knows nothing about it, and that he will ask the guys in Denmark. Two more weeks go by, so I post again asking for an update. The same day Eric replies "I just heard back from them. They are not familiar with this pedal, or how it is supposed to work". I $### you not. I'm not exaggerating. Both the US and Denmark "customer service" departments know nothing about this pedal or how it is supposed to work.Eric did however say it was not their problem, and that I should just return the pedal to the retailer for a refund. I asserted that that was an unacceptable answer; that the retailer was not at fault for having bought these bad products on good faith from TCE; and that it was TCE's responsibility to make it right. Eric again replies that there is nothing to worry about, it is not their problem, and I should just send the pedal back to the retailer.
I asked him for his full name and office contact info so I could give that information to the retailer, so they can check up and confirm what I'm saying--Eric refused to give that information, saying only that the retailer could contact TCE customer service through their normal sales channels.
Needless to say, I am ready to blow my lid. TCE has lost me forever as a customer, and I will now make it my mission to let people know what a sheisty, lame, insulting, fraudulent company TCE is; and that TCE is entirely happy to sell goods that are not fit for purpose, and will not support those goods once sold.
One is from Effectrode (optical & tube), one is from FMR, and one is from MI Audio. Do you know the best part? None of those companies are TC Electronic.
yayyyyyyyyy
