It's a french website (Muzikia), so it's unlikely you'll come across them anyway

. They used to be called Playback when I bought the bass 2.5 years ago (yay for 5-year warranty?), but I guess they were bought out or something... Either way, they seem to have much less choice now than back then, so even disregarding those issues there isn't much of a point in shopping there anymore. I've switched back to Thomann for all my music shopping needs.
But yeah, I'm a bit miffed. I'm used to customer service like Microsoft's for the Xbox 360, where you call them,
they set up a UPS tracked shipping and all you have to do is put your stuff in a cardboard box, stick a label on it and call the UPS guys to collect the package. Not to mention the "pristine condition" thing is absolute BS -- as far as I'm concerned, if the bloody
preamp isn't working, it shouldn't matter that the bass has had its neck sawn in half, lit on fire and defretted with a crowbar.
Oh, well. I never really liked that preamp anyway (3-volt electronics are a bad idea -- the batteries must be changed way too often), and the Audere will turn my SR from a nice-sounding, versatile bass into the Voice That Will End Worlds.
Now if they could just ship it already...
