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The UPS Store has "lost" my bass!

#83
Subscribed. I want to hear how this works out. Best of luck to you.

I stopped using UPS in favor of Fedex/USPS and now my packages are consistently on time and in one piece. Not to say they're perfect and UPS is evil, but my experience has me avoiding them if possible.
 
#84
guy n. cognito said:
He tried 3 times to give me a refund for the shipping and packing cost, which I refused.
Click to expand...

This is the most amazing part of the story to me. As if that would make everything "OK"... Or more likely give him some justification to claim that you had accepted some level of "compensation", thus closing the matter.

About 2 years ago, I changed jobs and closed a home office. My old company had me take all my stuff and drop it at the local UPS store for them to box and ship back. We're talking computer, monitors, product samples, all that stuff. Anyway, when I went to drop it off, they were really busy, so the guy says just stack it over there, pointing to a corner (in front of the counter area). So I stacked all this really vaulable stuff up (in the front area of the store) and walked away. Kinda freaked me out, but they were quite unconcerned.

In my case, it worked out fine, but I think I was lucky. Especially the laptop computer in handy carrying bag....
 
#85
LSquared said:
This is the most amazing part of the story to me. As if that would make everything "OK"... Or more likely give him some justification to claim that you had accepted some level of "compensation", thus closing the matter.

About 2 years ago, I changed jobs and closed a home office. My old company had me take all my stuff and drop it at the local UPS store for them to box and ship back. We're talking computer, monitors, product samples, all that stuff. Anyway, when I went to drop it off, they were really busy, so the guy says just stack it over there, pointing to a corner (in front of the counter area). So I stacked all this really vaulable stuff up (in the front area of the store) and walked away. Kinda freaked me out, but they were quite unconcerned.

In my case, it worked out fine, but I think I was lucky. Especially the laptop computer in handy carrying bag....
Click to expand...

It doesn`t refund the cost of a nearly $2,000 bass though.
 
#88
guy n. cognito said:
They will get involved if the store owner will claim it's been stolen. Store owner still claiming it's " lost" and won't file a police report. He refused to show me his security footage or let me inspect the rear of the store.
Click to expand...

Either the store owner is in on the disappearance (or at least knows what's going on), or he's simply very, very stupid.

My money is on some random person just walking out of the store with the bass.
 
#89
wow, this really sucks. once the bass is reported as stolen, the police should be able to review the security tapes, even if the store owner wont let you see them. but still, it seems he has already seen the footage and doesn't want you to know what happened. It sounds like he's in on it. FISHEE.

best of luck to you, just DO NOT GIVE UP.
 
#93
the police are busy. My family has had far more expensive things stolen that the police refuse to waste time investigating even when we found all of the items in a CL ad. If it's stolen, good luck finding it yourself if you want the bass back. You definitely have a civil case against the store, though.
 
#96
Good news!

I got the bass back and its in perfect condition!!!

Here's what happened:

Friday, I finally got the insurance information from the owner, and contacted them to file a claim. The insurance agent was pretty helpful, but did mention that this claim was "below the deductible amount." Despite that, they would process the claim and recoup the money from the owner. They asked me to wait a week or so for the check.

I got a call from the store owner on Saturday (they're closed on Saturday.) When he called, he didn't identify himself or even say he was from the store. He said "I told you we'd find your bass. Come get it right now, we want to be done with you." I thanked him and asked him where it was found, but he said "just come get your **** bass. I don't have time to talk about it. I'm at the store now."

The store is just a few minutes from my home, so I jumped in my car and raced to get it. When I got there, the bass was in the case and leaning up against the wall. The owner of the store was standing about 10 feet away. When I got there, I said thanks for finding it and asked him where it was. He just shook his head and said "I don't owe you any answers. I told you not to call the cops. Now UPS corporate is pissed at me!"

I opened the case and there it was, in perfect condition. All of my internal packing was still in place. The owner started to leave, and I asked him where my refund was. He says "it's in the envelope, stupid" and then said "you're banned from my store for life!!!!" I must admit that at this point I lost my cool and invited him come say that in my face, but he got in his car and left. Probably a good thing, because I was way too mad to be rational.

I got the bass home and checked it out. Two things of interest: the whole bass was tuned down exactly one step and there was a pick in the case. I have no reason to tune down a 5 string bass and I never play with a pick. In addition, the allen wrench in the case was missing. My guess is that someone in the store took the bass and was using it. I've used this store alot in the past, and I know that many of the owner's family members work there, so I'm guessing he's covering for one of them.

I called the police and told them I recovered it. They were thrilled and said that they were closing their case.

The bass works perfectly, and there are no nicks or dings. I still can't believe I got it back!!
 

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