They do this all over the country as standard operating procedure.
You can return any bass and tell them any (true) horror story about the bass and they will re-list it and re-sell it until somebody keeps it.
I've been through this a dozen times with them.
They_ just_ do_ not_ care.
This has not been my experience.
Just like Home Depot, some stores have a stunning personality.
If you were able to return it, that's fair enough isn't it?
I prefer MusicGoRound, due to their franchise model, they do not have the same options as a national chain.
This is the cold hard truth.
I have called GC prior to making purchases and have asked very detailed questions about the status and condition of a used instrument. Each purchase has ended in a let down because the rep blatantly lied. How in the #$@%! do you tell a customer everything works and then ship a bass with a broken pickup? How do you miss the serious fret ware? The gash in the finish? Take bad photos, no photos, or mislabel a product in 2020? Let's not get started on how bad their sister company -- Musicians Friend is. Shipping bad products in lousy packaging...
A good local experience doesn't vouch for bad corporate practices. We call that a "character flaw". A good return policy is no replacement for time and resources. Buy once -> Cry once.