Now this is why I'm an aguilar guy. Well, it's also because their gear sounds awesome but yeah, it's thus sort of service that's makes me want to give them. My money
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Would you say something?
- Thread starter AcridSaint
- Start date
Passinwind
I know nothing.
- Dec 3, 2003
- 23,068
- 46,006
- Disclosures
- Designer/Toaster Tech @ Passinwind Electronics
I think I'd read post #12 before posting anything in this thread myself. Link Removed
CLOSE THE THREAD - SHOW'S OVER FOLKS!!!
That's some mighty fine customer service.
Dave B is good people and will take care of you. In this day & age customer service is where it's at.
If I had a nickel for every response that made without reading through the thread, I could cure some serious GAS...
Kudos Aguilar. Now to convince myself I need those LE blue SL12's...
Kudos Aguilar. Now to convince myself I need those LE blue SL12's...
to me , the colors look close , but the weave looks different .. ! the lighter diamond is smaller on the darker looking one ... does the darker look like a closer match on the inside ..? like the fabric was put on inside out ?!?
Despite my earlier jest, I haven't yet taken off the grills. Aguilar already shipped me a new one to get them matched up, so I guess I'll find out when the new one arrives. According to their support team, the darker of the two is the correct color for my Chocolate Thunder cabs.
What I don't get is why customer service like this is not the norm rather than the exception. Even if Dave sends the OP TWO new matching grill cloths he can't buy this degree of positive advertising for the small coin the grill cloths cost him.
Aguilar already has a winning combination of American branding, killer sound, and great customer service. I think it's largely because Dave Aguilar is just wired this way. Other companies could do the same, and of course some do. Unfortunately, many simply choose not to. I only buy (and cry) from those guys one time.
Aguilar already has a winning combination of American branding, killer sound, and great customer service. I think it's largely because Dave Aguilar is just wired this way. Other companies could do the same, and of course some do. Unfortunately, many simply choose not to. I only buy (and cry) from those guys one time.
The case of the unmatching grills has been attended to by the merchant. Pending buyer approval. Please stop posting useless advice meanwhile.
I said pretty much the same thing in a thread once. The reply was "this is TALKbass, not ASKbass. We'll discuss this as long as we want." Paraphrased, but you get the gist.
Hi Everyone,
I just wanted to post a quick update here and say that I got the grill in today. It took about 5 minutes to install following Marco's instructions. Now everything looks great.
I just wanted to post a quick update here and say that I got the grill in today. It took about 5 minutes to install following Marco's instructions. Now everything looks great.
Thanks for the follow-up. Great to hear that you got what you wanted and paid for. Happy second new cabinet day!
