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Would you say something?

What would you do about these mismatched grills?

  • Complain and make them make it right.

    Votes: 83 59.7%

  • Complain, but don't expect anything. The world sucks, bro.

    Votes: 19 13.7%

  • Don't complain, but return them.

    Votes: 3 2.2%

  • Don't complain and keep them. No one can hear the difference.

    Votes: 21 15.1%

  • Who cares? Aguilar sucks.

    Votes: 4 2.9%

  • Never speak ill of the great Aguilar.

    Votes: 9 6.5%
  • Total voters
    139
#26
Aguilar/Dave B. said:
Definitely call us! Or better yet email [email protected].
We'll be able to match one of the grills and send it to you. Please send the pictures along with the serial numbers.
Click to expand...
I'm a Hartke guy but this is making me have to rethink my current position on things regarding Amps and cabs...
Outstanding!!!!!...definitely piquing my curiosity to explore your products more thoroughly!!:hyper:
 
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#29
When you're dissatisfied about the product or the service you're getting from a company you're doing business with, this [Invalid or Expired Link Removed]by management consultant Paul Hawkin pretty much sums up how you need to act - which is to say you should complain. Because good customers make for good companies.

Here's how Paul suggests you do it:

Good customers are alive. They do not roll over and play dead. They talk, write, praise, and criticize. They cultivate. They weed out products and companies as one would tend a garden. The economy is the most democratic institution in the world, and like any democracy, it fails without voter participation. When you buy a product, or do not buy another, you vote for the first time with your dollars. If you love it or hate it, and tell the maker so, you have voted a second time. The second is as important as the first. Here are a few suggestions on how to be a good customer:

1. Complain.
If you don't say it, who will? Use post cards, letters, or the phone. It takes a minute, you will feel better, and the company will benefit. Most companies are extremely sensitive to criticism. In fact, the bigger they are, the more sensitive they can become. As a company manager, I can only tell you that criticism has an extraordinary effect.

2. Praise.
This is just as important. When a job is well done, a service well rendered, say it. Strokes reinforce good people doing good things, and help large companies reward creative and constructive behavior. I would say that praise letters have an even bigger effect than complaints, simply because they are rarer. We read the ones sent to us aloud at daily staff meetings.

3. Be redundant, redundant, redundant.
You know what you want, the company doesn't.
When something isn't right, be as specific as you can about what you want, and spell it out simply, plainly, clearly.

4. Demand quick service.
There is no excuse for slow service nowadays. Existing technologies allow any company to process orders and problems within 24 hours. After that, it is circumstance, sloth or poor management.

5. Be quick yourself.
If something is wrong, pounce. Do not wait four months or procrastinate. Say it or state it promptly. You will get it off your chest and the company will probably have an easier time believing you.

6. Be kind.
The squeaky-wheel theory of getting attention isn't fair to you or the company. When you contact the company, assume the person on the other end is as good a person as you and your friends. Try being a person someone else would like to assist. Let the company have the pleasure of helping you. If that doesn't work, then . . .

7. Be persistent.
If you do not get satisfaction, go upstairs. Keep going to higher levels. In so many companies, the top does not know the mayhem the bottom is committing. Let them know. Tell them civilly, but tell them.

In the end, the economy can be no better than its buyers. It is buyers who sent Detroit reeling to redesign their cars, improve on quality and recreate labor/management relations. You caused it. Not the Japanese. And you can do it to any industry you so desire. Who's next?
Click to expand...
 
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#30
Aguilar/Dave B. said:
Definitely call us! Or better yet email [email protected].
We'll be able to match one of the grills and send it to you. Please send the pictures along with the serial numbers.
Click to expand...

Aguilar obviously gets it.

I've bought a bunch of their pickups. But in the wake of the above response to the OP, I'm now going to start thinking about Aguilar's other products too.

@Aguilar/Dave B. - Nicely played sir. Nicely played indeed! :thumbsup:
 
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#31
AcridSaint said:
I sent an email to the support mail that Dave gave me here. I also feel like a jerk for asking on here before emailing or calling them. I'll post back with an update when I hear from them.
Click to expand...

I wouldnt. Its not like you posted to bash them. I will sometimes ask for a sober thought from a person(s) outside of the issue before taking action. Theres a great community here, it would be a shame to waste it.

I also have the same Dual 1x12 set up and love it and a pair of their jazz pick ups waiting for a home. Aguilar puts out some amazing stuff
 
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#32
40Hz said:
When you're dissatisfied about the product or the service you're getting from a company you're doing business with, this [Invalid or Expired Link Removed]by management consultant Paul Hawkin pretty much sums up how you need to act - which is to say you should complain. Because good customers make for good companies.

Here's how Paul suggests you do it:
Click to expand...

That advice really rings true.
 
#33
I would say something...
...Great stuff!!

TH500 copy.jpg
 
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#34
Marikk said:
I wouldnt. Its not like you posted to bash them. I will sometimes ask for a sober thought from a person(s) outside of the issue before taking action. Theres a great community here, it would be a shame to waste it.

I also have the same Dual 1x12 set up and love it and a pair of their jazz pick ups waiting for a home. Aguilar puts out some amazing stuff
Click to expand...

Thanks. And, no, that wasn't my intention. I get really critical of some of my purchases and then 6 months down the road I think "why did I ever care about that?"

So far the cabs sound good. After playing the DB112 by itself I was thinking I could have gone without the tweeter in both, but when they are paired up it seems to work pretty well for me at 50%.
 
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#36
Passinwind said:
That advice really rings true.
Click to expand...

The rest if the article is equally spot on. When I was setting up my own company, that article was one of the central things we based our entire company experience on. He later expanded it into a book titled Growing a Business which became a sort of bible for us. There are a lot of different ways to run a successful business. But we really liked what Paul had to say about it. And I'm happy to report he didn't steer us wrong.
 
#37
AcridSaint said:
Thanks. And, no, that wasn't my intention. I get really critical of some of my purchases and then 6 months down the road I think "why did I ever care about that?"

So far the cabs sound good. After playing the DB112 by itself I was thinking I could have gone without the tweeter in both, but when they are paired up it seems to work pretty well for me at 50%.
Click to expand...

I love the Dual 1x12 set up. I also went with a 1x12 and a 1x12NT. When i just need something small, i can grab the 1x12 and a class D head and run..Really flexible system
 
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#38
AcridSaint said:
I sent an email to the support mail that Dave gave me here. I also feel like a jerk for asking on here before emailing or calling them. I'll post back with an update when I hear from them.
Click to expand...

I don't think you should feel bad at all. Not only did you get a good response without resorting to publicly bad-mouthing the company, but it also gave Dave at Aguilar an opportunity to show others how a company should handle things like this. I wouldn't be surprised if this thread made a couple of sales for Aguilar.

Unfortunately I don't gig enough and am not wealthy enough to be able to quantify the cost of purchasing any of their heads and cabs (very expensive here in Oz) but if I ever have the money spare I'd be more than inclined to buy their products.
 
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#39
AcridSaint said:
I sent an email to the support mail that Dave gave me here. I also feel like a jerk for asking on here before emailing or calling them. I'll post back with an update when I hear from them.
Click to expand...
It's not a big deal to have posted here, but I do think a lot of people run to these forums first instead of handling things through a still valid warranty, or on newly purchased equipment that could be returned. It's awesome they're going to take care of it. It shouldn't have even been a judgement call on the grills, wrong is wrong. Kudos to Aguilar!
 

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