Thanks, Mark. Yeah, this isn't our first rodeo with this, unfortunately. Shipping overseas is a crap shoot every time, and there's NO protection to the merchant (us). Domestically, as long as we ship to the billing address and can confirm delivery at that address, then we're covered. But there's no such verification system in place for international sales. We have to take the risk, though, otherwise we'd be out of business in a heartbeat. US sales alone don't get us there like they used to...
I have a high school buddy who is an FBI agent in their internet fraud group. We had an incident involving a Singapore shipping address a few years ago. My buddy actually built up an entire case (involving many other online fraud incidents also originating in Singapore) and he took it to Singapore and, along with the US attaché there, presented it to some muckety-mucks in the Singapore government. The Singapore government folks denied it all the way, which initially really bugged my FBI buddy. Until the attaché explained (after the meeting) that the individuals responsible would be found and terminated with extreme prejudice by the Singapore government. These are the same folks who cane you if you spit your gum on the sidewalk.
I felt pretty good with that result. I never heard exactly what happened, but I had pleasant dreams about justice being served.