... hopefully the MF guy who screwed up the price wasn't responsible for refunding the correct amounts on credit cards.
It's his brother Daryl, lol.
Or his other brother, Daryl...
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Ampeg B2RE for $50 new?
- Thread starter Alex Huddleston
- Start date
It's his brother Daryl, lol.
Or his other brother, Daryl...
You make some good points. I have heard back from them and they are getting with their accounting dept to make sure everything gets straightened out. So, I'll just chill and give them a chance.
True, but it seems like they would be sure not to still accept payments on items they canceled due to their mistake the day before.
Closed for mod review unrelated to the OP topic. I expect to
reopen this later today after I clean it up.
reopen this later today after I clean it up.
Reopened.
Play nice please or its gone.
We all want to see if anyone ends up with the 50 dollar blowout special anyway.
Play nice please or its gone.
We all want to see if anyone ends up with the 50 dollar blowout special anyway.
okcrum
in your chest
Yes, this is definitely automated, and once the $$$ changes hands, there's always been a delay getting the credits.
The CC companies make a little money on the "float" interest they get in the interim, as though the money were a very short term loan.
PayPal has taken this to new heights. It takes 5 days to get money from your PP account to your bank, even though the actual transactions might take a few microseconds of time, plus whatever batch processing delays there are at each transfer (up to a day). You see the same thing with BillPay, unless you want to pay extra.
The only way to move the money faster is to have CS people handle it, which costs more money. That's what we did in the 90s at Music Boulevard, but we still had to contend with the delays on Visanet.
MF, as far as I can see, don't ship up here to Canada. I've never even been able to get a catalogue. Personally I look at this the same way I look at a local store. I pay the price asked. It's not my place as a customer to question the merchants pricing policies or structure.
Had I been able and had I wanted to take advantage of this mistake I would have taken a leaf out of Bobs' book and paid for overnight shipping. Seems such an obvious step.
Paul
Had I been able and had I wanted to take advantage of this mistake I would have taken a leaf out of Bobs' book and paid for overnight shipping. Seems such an obvious step.
Paul
okcrum
in your chest
Yeah, they only ship selected items to Canada. Looks like only lighter ones by weight.
Thanks for input guys. I'm new to refunds and cancellations and how they can work. I've always had great transactions online, but like I said, never got a refund or had a cancellation before...so I was caught off guard.
I doubt I am the only person who didn't know they could still charge your account a day after they canceled the order, but if so that's ok. Live and learn.
Hey all!
I work for Musician's Friend and can confirm that it was indeed an error. We're all human after all, and these things do happen from time to time.
For those of you that just got a generic canceled item letter and did not receive a phone number to call for the "special deal", or for anyone else on this thread that missed out on this and wants that same deal, I'll hook you up. Email me directly at [email protected] and I'll set it up for you.
This has been a fun read for me as well.
I'm catching up on the thread (lots of activity since yesterday), and just wanted to bump this post.
IMHO Musician's Friend has handled this snafu appropriately.
The TOS states clearly how they will handle a screw-up in an item price on their web site, and AFAIK they did exactly what they said they would do.
I gave this post a bump because (again IMHO) the opportunity to buy a unit at the $375 price (still a substantial discount) is a clear gesture of goodwill.
This is a tough situation for a merchant to handle--E-commerce has unique advantages and disadvantages for both merchant and customer--and I give MF points for doing what it reasonably can do to make its customers happy.
-->No, I don't work for MF, and I don't even know anybody who works for MF. My only contact with MF has been as a customer.
My .02. YMMV--but that's how I see it.
actually man what im upset about is they charged my creditcard AFTER they canceled the order. if it was a hold when i placed the order thats one thing but to charge after you cancel thats just shady. $50 is $50 may not be alot for you but thats a half day of work for me after uncle sam gets his piece.
No problem with ensuring they are doing their part, simply saying that IF they say they processed it and it's "in the system waiting to be processed" that it is entirely possibly they have done everything from their side.
Not trying to ruffle any feathers here but your CC may only be showing it was charged after MF cancelled your order. My order shows my it was process before noon on 8/17, UPS says it's on it's way to me as of yesterday evening and my CC still doesn't show it's been hit...just sayin'
Dang! You got a day on mine. Just curious, does everyone who has tracking info show shipping from Lenexa, KS?
They haven't said either of those things, but they did say they would contact accounting and be sure it gets refunded correctly.
So I'm just giving them time, since they are probably swamped trying to get this whole "sale" and it's repercussions straighten out.
I'm feeling much better now.....
