• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Bass Strings Online

Status
Not open for further replies.
#42
In my experience BSO has been right on the ball and great with both delivery times and communication. There are always going to be little things that go wrong in any company's functioning and then it's all about how the company handles those problems. From what I have seen, Jason always comes through.
 
  • Like
Reactions: jerry, Holdsg, leto and 3 others
#44
On multiple occasions Jason has gone above and beyond for me, ordering items that he normally doesn’t carry and giving a great deal as well. (On top of the TB discount.)

For me, that type of service makes up for the occasional delay for an item that isn’t in stock, or a lack of daily updates.
 
Last edited:
  • Like
Reactions: leto and Sixgunn
#45
berklee46 said:
On multiple occasions Jason has gone above and beyond for me, ordering items that he normally doesn’t carry and giving a great deal as well. (On top of the TB discount.)

For me, that type of service makes up for the occasional delay for an item that isn’t in stock, or a lack of daily updates.
Click to expand...

I'm considering sending automated message saying we are working on it or something. Haven't decided.
 
#46
SLaPiNFuNK said:
I'm considering sending automated message saying we are working on it or something. Haven't decided.
Click to expand...
After an order everyone gets a message sent every hour until delivery that says, "Your order is important to us, we will ship as soon as all items are made available. Thank you for using Bass Strings Online."
Just like when on hold for a Customer Service Call Center. :smug:
 
  • Like
Reactions: Plectrum72 and PillO
#48
S-Bigbottom said:
After an order everyone gets a message sent every hour until delivery that says, "Your order is important to use, we will ship as soon as all items are made available. Thank you for using Bass Strings Online."
Just like when on hold for a Customer Service Call Center. :smug:
Click to expand...

I've always tried to be more persobablp... You call, I answer, you email, I answer, you text, and I answer.

Things have changed since I first started the business.... I do all I can to keep ahead of the game while having a personal relationship with my customers.
 
  • Like
Reactions: Loring, eJake, TinIndian and 1 other person
#49
Just wanted to throw my two pennies in and say that Jason has always been very available and responsive with regards to customer service, even if BSO doesn't always send the standard form "your order is placed/shipped/backordered/in limbo" emails.
I spent a couple years in college ordering from BSO while I was moving from dorm to dorm, and Jason was always happy to make sure the shipping was taken care of through multiple address changes (at one point I think I even placed an order to the wrong address, and he happily fixed my mistake after the fact).
BSO is a great company run by a dude who clearly cares about his customer bass (!) and the level of attention he puts into that service speaks for itself, and to me that's important.
 
  • Like
Reactions: leto and bassbooty
#50
Jut for "balance" I'll chime in and say I only ever buy strings from BSO. Jason ships to Australia faster than some of our local retailers and cheaper. Always quick to respond to messages.

Anytime I’m after something light enough to mean that the cost of shipping across the globe doesn’t get out of hand, I’ll check out BSO.
 
  • Like
Reactions: Giffro
#51
Timmah said:
Just wanted to throw my two pennies in and say that Jason has always been very available and responsive with regards to customer service, even if BSO doesn't always send the standard form "your order is placed/shipped/backordered/in limbo" emails.
I spent a couple years in college ordering from BSO while I was moving from dorm to dorm, and Jason was always happy to make sure the shipping was taken care of through multiple address changes (at one point I think I even placed an order to the wrong address, and he happily fixed my mistake after the fact).
BSO is a great company run by a dude who clearly cares about his customer bass (!) and the level of attention he puts into that service speaks for itself, and to me that's important.
Click to expand...

Always happy to take care of things like that! Glad it was helofuh to you!!!! Appreciate that!!!

bigboy_78 said:
Jut for "balance" I'll chime in and say I only ever buy strings from BSO. Jason ships to Australia faster than some of our local retailers and cheaper. Always quick to respond to messages.

Anytime I’m after something light enough to mean that the cost of shipping across the globe doesn’t get out of hand, I’ll check out BSO.
Click to expand...

Thanks!!! If postage or something does make things seem unobtainable, reach out! I'm always happy to work a deal where I can!
 
#52
I gotta chime in here too. Jason was EXTREMELY helpful in finding me a set of flats that would fit my extended scale bass and offer me the "feel" I was looking for. When he found he didn't have a 5 string set in stock, he offered to send me a 6 string set of the same strings...FOR THE PRICE OF THE 5 STRING SET!...an offer I gratefully accepted. The strings are on, they fit perfectly, and sound great. Anybody need a very skinny, extra long scale, flatwound string?
 
  • Like
Reactions: SLaPiNFuNK
#54
I've been a member on talkbass since 2007, have sold a lot of gear on here with all positive, excellent reviews, so listen to me when I say that I have been dealing with Jason at BSO for a long time. I highly recommend him! If you have a problem (it happens) just get ahold of him and let him know. He even has his cell phone number listed on his website that you can send a text to! That's pretty good service IMO!
 
  • Like
Reactions: Giffro, Holdsg, leto and 1 other person
#58
juancaminos said:
This thread had been great publicity. Your web address is now in my favorites
Click to expand...

Welcome!!!

pcake said:
this thread reminded me...SLaPiNFuNK, what ever happened with ORDER BASS-80529? did they ever ship them to you?
Click to expand...

Ugh... La Bella has been a challenge. Still waiting. I follow up with them every other day and it's "we're working on it”
 
  • Like
Reactions: pcake
#60
two fingers said:
There is no free lunch. It's a give and take.

I deal with Jason some. Here's what I have found.

You get great prices and personal customer service. Jason goes out of his way to work with particularly TB members. That's the good.

The bad is that BSO is a small operation. They simply can't send you an update all the time. They also sometimes will order from the manufacturer something they don't have in stock. That will hold things up. (Happened to me with a set of tuners.... but I wasn't in a hurry.)

The way you are dealing with BSO is acceptable to me. I prefer supporting a small operation that looks out for us.

But, I also understand that I might have to swing by a local store and grab a set of strings if I let my stock get low before ordering from BSO.


Also, you are not paying retail at GC. For instance, MSRP for a set of standard D'Addario XL bass strings is $40.25. You won't even pay that at a local mom n pop. Guitar Center price is $19.99.

I will continue to order from BSO and if I need to I'll swing by and grab a set locally to hold me over.


If you force BSO to email you every other day for an update their prices will go up to pay for the staff to handle that. ;)
Click to expand...
I’ve purchased strings before with Jason but how do you note that you are a TB member?
 
Status
Not open for further replies.

Latest posts

Top Bottom
Back