I hope this is the appropriate forum to post this on, but I just wanted to give a quick nod to Donovan @ Fretspot for some excellent customer service. I had placed a custom order through him for a Red Burst BN5, but had a longtime gig that I was planning to use this at cancelled. Donovan handled this situation with the typical awesome customer service I've come to expect from him. Although I'm very disappointed in the loss of the gig and sad that I won't be getting the BN5 and rejoining this club, I can recommend Donovan without hesitation. Great guy.