Tradernick, You don't list where your from. It is very possible that with temperature changes cross country shipping that all of the issues with your bass occurred during shipping (even the rattle). I doubt very much it left the Shop that way.
Two things bother me, you said you took it to your tech and he gave you a list of problems. Did he DO anything to it. If the D string is the only issue I'm sure Roger would gladly send you another one.
burk, thanks for the reply. I'm in Toronto and we have had hot very humid weather here too. I totally realize that this can move the neck in transit. To be honest the intonation is not the main issue for me.
I guess enough has been said about this from my POV. It surely is not a matter of a D string, I would never put Roger through the wringer over that, but I appreciate your comment. I would not allow my tech to touch the instrument.
By the way, Roger told me that if it was just a matter of intonation, I could take it to my tech and have him set it up, and he offered to pick up the tab for that!
I will not post here again until I have a resolution, at which time I will explain how Roger dealt with me in order to help others who may read this thread before determining whether the company is for them.

