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Dingwall Owners Club

#43,787
My White ABZ 4/3x has basically been stuck in customs in the UK since 8/2. No change to status since then. Bass Direct used a shipping service called InterParcel but it’s a UPS shipping service (Global Express I believe).
UPS can’t do anything until they have the bass in hand. Mark from Bass Direct has reached out to Customs but nothing yet. That’s my current shipping hell.
 
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#43,788
Waltsdog said:
Well, turns out FedEx doesn't know how to operate doorbells so no NBD today.
Click to expand...
Their all the same it seems like. Disorganized, unconcerned with the welfare of your package, and very difficult to get answers from.

I’ve called around enough to be able to sneak over to the depot at the end of day and pick up in person as an option. Doesn’t always play out but sometimes.


With that, I have in the past on a rare occasion spoke with the right person who will actually make attempts to contact the driver. It can all be done they just prefer not to invest the time.
 
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#43,789
DeltaPhoenix said:
My White ABZ 4/3x has basically been stuck in customs in the UK since 8/2. No change to status since then. Bass Direct used a shipping service called InterParcel but it’s a UPS shipping service (Global Express I believe).
UPS can’t do anything until they have the bass in hand. Mark from Bass Direct has reached out to Customs but nothing yet. That’s my current shipping hell.
Click to expand...
It’s probably sitting in a back logged line up
 
#43,791
DeltaPhoenix said:
My White ABZ 4/3x has basically been stuck in customs in the UK since 8/2. No change to status since then. Bass Direct used a shipping service called InterParcel but it’s a UPS shipping service (Global Express I believe).
UPS can’t do anything until they have the bass in hand. Mark from Bass Direct has reached out to Customs but nothing yet. That’s my current shipping hell.
Click to expand...
I've had good experience with bass direct, they're good people. It will come, just let it clear customs.

AB Nate said:
Their all the same it seems like. Disorganized, unconcerned with the welfare of your package, and very difficult to get answers from.

I’ve called around enough to be able to sneak over to the depot at the end of day and pick up in person as an option. Doesn’t always play out but sometimes.


With that, I have in the past on a rare occasion spoke with the right person who will actually make attempts to contact the driver. It can all be done they just prefer not to invest the time.
Click to expand...
Just read online about fedex. Do not ever use them if you can help it.
 
#43,792
Some days it’s just so dang hard to get any work done around here

85958C07-7A8B-4004-95B8-8B41FC8ACC2E.jpeg
844B5E5E-867A-4276-944A-5266DED33CCE.png
 
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#43,795
BurningSkies said:
To me, the big plus of FedEx is that they're not UPS.
Click to expand...

I used to think the same way. That was until last year, shipping my Dingwall Dbird (Canadian) that I'd sold (regretting that now). Anyway, was more than happy to spend a little extra on Fed Ex and it would arrive a day earlier. Well, it got to the Fed Ex facility about an hour from our buyer and just sat there. After days and day, he finally got the truth that it was in an unloaded trailer sitting in the yard. That is why he could not even pick it up. It sat in that trailer for a week before it finally got unloaded. Luckily the bass was in good shape upon him finally receiving and had not suffered damage. Still, it was incredibly frustrating.
 
#43,796
Honestly, I've had issues receiving packages with every shipping company. It seems like the higher the value of a package, the more likely it is that things are going to be delayed, lost, delivered to the wrong address, or otherwise eff'd around with.

I have never had any issues with any of them when sending stuff, however. And I used to be a habitual pedal flipper. I consider myself lucky.

When my very first ABZ was due to be delivered, I wasn't home so they left a notice saying they'd try shipping again tomorrow. Since it was a small town I called a friend who said "Oh yeah, the USPS truck just went by," so I was able to intercept them and they were nice enough to hand me the box right off the truck.
 
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#43,797
My UPS grudge is from a number of antics dating to the 2000's.

They often wouldn't bother to try to deliver though they'd track it as attempted or something stupid like 'house abandoned' when there was obviously people there. One day, I sat on my front second floor deck waiting for a delivery...to see UPS pull up, not get out of the van, then drive off...and watched the tracking change on my laptop saying they'd tried.

Then came the day my AB1 was arriving from Bass Central. I was at work but had tracking up on my computer. I was thinking that they'd make the attempt, then I'd pick it up at the UPS warehouse the next day. I was alarmed when it listed as 'delivered' on the tracking with no one home and signature required. I texted my roommate who happened to work down the street from our flat and he quickly ran back home. Found it standing on our front steps just a few feet from the sidewalk/busy street unattended.

I called UPS when I got home and went though all the menus to get a real person. They looked up the signature and the name they listed wasn't ANY of our neighbors. None of them. The driver had made up a name and dumped the package...which was also damaged. The box had taken an impact on the end which did drive the headstock of the instrument into the side-wall/flange of the case which had also deformed the case and bruised up the headstock tip.

I've sometimes had FedEx issues too, but NOTHING like that.
 
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#43,798
I just sent a bass to Germany….

3 days later it showed up at my door.
Apparently the to: and from: are interchangeable to some folks. Attempt 2 was successful and the recipe isn’t is a happy camper!!! Other then the customs he got roasted with to the tune of 500 plus euros

ultimately, like anything, it’s all about the links in the chain and unfortunately there is a lot of weakest links in app of these business. Now it feels as though getting a good strong chain is more of a bonus surprise present then an expectation.
 
#43,799
BurningSkies said:
My UPS grudge is from a number of antics dating to the 2000's.

They often wouldn't bother to try to deliver though they'd track it as attempted or something stupid like 'house abandoned' when there was obviously people there. One day, I sat on my front second floor deck waiting for a delivery...to see UPS pull up, not get out of the van, then drive off...and watched the tracking change on my laptop saying they'd tried.

Then came the day my AB1 was arriving from Bass Central. I was at work but had tracking up on my computer. I was thinking that they'd make the attempt, then I'd pick it up at the UPS warehouse the next day. I was alarmed when it listed as 'delivered' on the tracking with no one home and signature required. I texted my roommate who happened to work down the street from our flat and he quickly ran back home. Found it standing on our front steps just a few feet from the sidewalk/busy street unattended.

I called UPS when I got home and went though all the menus to get a real person. They looked up the signature and the name they listed wasn't ANY of our neighbors. None of them. The driver had made up a name and dumped the package...which was also damaged. The box had taken an impact on the end which did drive the headstock of the instrument into the side-wall/flange of the case which had also deformed the case and bruised up the headstock tip.

I've sometimes had FedEx issues too, but NOTHING like that.
Click to expand...

sound alike a poopy local staff. Ups, generally speaking my here is in good standing compared to others….. maybe it branches from local management?
 
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#43,800
AB Nate said:
sound alike a poopy local staff. Ups, generally speaking my here is in good standing compared to others….. maybe it branches from local management?
Click to expand...

Possibly. I honestly haven't had the same trouble with FedEx in any of the locations I've lived. I'm now 40 minutes away from where the AB was delivered. Though I did catch UPS dumping our holiday packages in a snow drift rather than in our plowed/shoveled drive or walk recently as well, that seemed sort of vindictive.

The weekend FedEx driver recognizes me from seeing me out at shows and often comments "oh, what new piece of gear did you buy this time" and such. The mail lady also recognizes me from the band...and refers to any band addressed stuff as 'celebrity mail.'
 
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