• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join freeLog in
    Want zero display ads or expanded classifieds tools? Compare plans.

Dingwall Owners Club

Part of the reason for his lack of knowledge (a small, small part) is Long & McQuade isn't carried at all their stores due to other Dingwall dealers being in their area.

...Now that doesn't excuse their lack of knowledge on what is in the market place. If they didn't know about Dingwall's, they should have looked looked it up instead of blowing smoke up your a**. Although the store may not have them I'm sure they have an inventory number in their system.
I was told that the Markham location actually has an exclusive on Dingwall, at least among Ontario Long & McQuade outlets.

They have managed to build something of a specialty as a boutique bass outlet, and also handle other brands that aren't available elsewhere, like Ken Smith and Fodera.

I guess it's important to remember that L&M have positioned themselves as a mass-market dealer in recent years, similar to GC in the States.

Frustrating for those of us who tend to like more exotic stuff...
 
I had the exact opposite experience at the Vancouver Long and Mcquade. They had multiple Dingwalls, Godins etc. in stock, the salesman let me try whatever I wanted, answered every question I had, and was extremely helpful when I actually made my order.

All L&M locations are not created equal, seemingly.
 
I was on L & M's website last night looking at their selection of basses. No Dingwall's there. Closest L & M to me is little better than a 2 hour drive away. I doubt they have any there.

There is a very quiet Dingwall dealer 45 minutes away. I say quiet because he doesn't show on Dingwall's (at least when they showed dealers). A couple of years ago he sold his business to a fairly large local store in my town who only know Fenders. He generally has a couple of Combustion's and 1 ABZ in stock. The local store may or may not have 1 Combustion hanging on the wall and no one in the store really knows anything about them. Weird situation.
 
We are pretty lucky here in UK, Bass Direct apparently has the world largest stock of Dingwall basses and his supply from the factory is pretty regular, they must be selling very well here:

5D3_9869_zps190ba7ac.jpg


5D3_9865_zps7f0612f0.jpg


5D3_9858_zps9604c680.jpg


5D3_9845_zps022dd491.jpg
 
It's not much different here. The area GC's carry the usual stuff. The independent stores have even less. Closest Dingwall shop to me would be Bass NW in Seattle. I couldn't find one to try in Oregon before I bought my first.

Online shopping has changed everything. I see a very tough road ahead for bricks and mortar music stores. Couple that with the low wage retail environment, and you get your average music store experience. The only time I've spent in GC's over the past years were the few minutes it takes to walk in a pick up an item I've already paid for and had shipped to the nearest store. And that is just to avoid sales tax.

I don't expect them to know anything other than how to work the cash register and where the bathroom is located. If i have time to kill i might try a pedal or amp, but im more likely to buy one used off TB and resell it or trade it if i dont like it. Retail in the online age.
 
Well in my books an instrument sales(wo)man has to have in depth knowledge of the brands they carry, and at least a rough idea of the rest. It's ok for them to say "I don't know" sometimes but giving out false information is definitely not.
Exactly - don't say what you don't know and you do the customer a better service than giving an answer that is wrong.

I always prefer the answer "I don't know" to just having someone making stuff up. That goes for anything, not just music equipment.
Again, this isn't just the right perspective, it's the only one that should even be considered an option.

I had the exact opposite experience at the Vancouver Long and Mcquade. They had multiple Dingwalls, Godins etc. in stock, the salesman let me try whatever I wanted, answered every question I had, and was extremely helpful when I actually made my order.

All L&M locations are not created equal, seemingly.
Apparently they're not all the same, and congrats on being close to one of the good ones.
 
Well in my books an instrument sales(wo)man has to have in depth knowledge of the brands they carry, and at least a rough idea of the rest. It's ok for them to say "I don't know" sometimes but giving out false information is definitely not.
Exactly - don't say what you don't know and you do the customer a better service than giving an answer that is wrong.

I always prefer the answer "I don't know" to just having someone making stuff up. That goes for anything, not just music equipment.
Again, this isn't just the right perspective, it's the only one that should even be considered an option.

I had the exact opposite experience at the Vancouver Long and Mcquade. They had multiple Dingwalls, Godins etc. in stock, the salesman let me try whatever I wanted, answered every question I had, and was extremely helpful when I actually made my order.

All L&M locations are not created equal, seemingly.
Apparently they're not all the same, and congrats on being close to one of the good ones.
 
Just a heads up for any of you who might be going to Namm

You will find Dingwall Guitars at Hall E, Booth 1570

Namm_zps6e83c65d.jpg

I'll be sure to share some pics. In fact, while I'll be working hard (espesically the first couple of days), like I did at Musikmesse last year, I'll be instagramming pics while going from meeting to meeting. I'm Smalleq on instagram if you want to follow along. Will mostly be basses and effects pedals.
 
Exactly - don't say what you don't know and you do the customer a better service than giving an answer that is wrong.

Again, this isn't just the right perspective, it's the only one that should even be considered an option.

Apparently they're not all the same, and congrats on being close to one of the good ones.

Of course the key to this is KNOWING that you don't know! :p
 
I had the exact opposite experience at the Vancouver Long and Mcquade. They had multiple Dingwalls, Godins etc. in stock, the salesman let me try whatever I wanted, answered every question I had, and was extremely helpful when I actually made my order.
Just another reason to be jealous of anyone who lives in Vancouver.

Typed with frozen fingers from my igloo, just off the shore of Lake Huron...
 

Latest posts