If I may, I think that a lot of these comments are being made by people that have never dealt with Fodera, that don't own a Fodera, and sounds like they never will. That's fine. I'm sorry to hear that some people have had bad experiences, but I can speak from personal experience, and everything has pretty much been the complete opposite of these horror stories. They have taken extremely good care of me since I was a 22 year old kid teaching at Bass Alone and found a magnificent Imperial 5 string on the wall(a customer cancellation). I told the original owner of the shop that no bass was worth that amount of money and then I played it. I fell in love immediately and lusted after it for weeks(or months) finally John sold it to me (for a ridiculously low price) and let me pay payments to him. I have since sold every other bass that I've owned and that Imperial is my one and only. Until tomorrow when my 6 string Fodera arrives!!!! This will be the only bass that I will have purchased since that Imperial, 6 years ago (maybe that's because I'm a professional musician and that's all that I can afford). I've waited 2 years and gone through all of the ups and downs but in the end it's all worth it. If you've ever played one you know. One problem could be that people aren't dealing with them directly and when you are getting your information third hand or more, there usually are some miscommunications. Thats why I do things myself, you never know how things are being conveyed between sources. By the way it's almost a year for a truly custom Fender bass. I know my student just got his.