That's sad, but I'd bet it's true. It's the way things are these days...pay more money, get less (and worse) service. The desires of the consumers are ignored completely and are forced to bend to the will of corporate greed. OK, off my soapbox now.![]()
Given that they already have your money on the front, I can see how the rationale becomes apathy.
I worked about 75% of my time between 2003-2013 in call centers. It was...fun.

Stunning! Hot like bubbling lava in a volcano. How is the back of the body?