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G&L Order Placed...the Waiting Begins!
- Thread starter fourstringdrums
- Start date
Wow, that is strange. I can't see them using wood with the wrong moisture content or milling it incorrectly. Once milled it should stay fairly stable unless it had had some sort of humidity shock.
yes, mine was custom ordered as well. was part of a limited run type deal due to it having a factory installed tone control.
This is not what I wanted to hear. I've been waiting a month for a replacement neck that got damaged in shipping.
Oh yeah I saw Greg's post on those.
Yeah you've probably got another two months unfortunately.
Did UPS run over the box?
Things might have been different back in 1999 when ordering my custom ASAT [double bound, #7 neck, matching headstock]. The build was delivered in 9 weeks, exactly as promised. Since then it's never let me down, plays like a dream, and still looks as good as day one.
Sweet monkey jeebus that's hot..
I've ordered 4 G&Ls so far and they have been 4 weeks, 8 weeks, 12 weeks and 17 weeks (I am in Australia though) I think as others have mentioned it really depends if you get in before or after a model cycle.
The longest was my metal flake sb2, but it looks like they batch together metal flake paint (it's a pain to spray).
My new M-2500 with quartersawn neck was shipped from a dry Western locale to Philly a few weeks ago, and within a few days it stayed in tune better than my Jazz V that's lived here for six years. It seems like a very solid, stable neck.
The bass is perfectly built and finished, but the setup -- whether from the factory or shop -- was not great. The intonation was pretty far off on three strings, and I was able to dial out some relief and lower the action on the G & D strings to improve playability a bit. I think many basses are sold with a little extra neck relief to prevent a backbow from climate changes, so I don't hold that against anyone, but intonation should be spot on.
Absolutely ridiculous! I have several G&L's and I love them. I've custom ordered a few over the years too. They should have put this as a priority to get a new neck for that instrument and get it back to you. The raves they would have/could have received if they had just stepped up and did that. Now, it has potential customers thinking twice about ordering.
They really do make great instruments but they need to take a few lessons on customer service.
I am a bit perplexed by G&L. It may be my perception but I seem to hear of more neck problems from them more often than others. It is probably due to the fact that most often the problem children get mentioned and you never hear from the ones that are perfect.
Still that doesn't account for what seems to be a large number of neck problems from them. Kind of a bummer cause I love the way they sound.
Still that doesn't account for what seems to be a large number of neck problems from them. Kind of a bummer cause I love the way they sound.
I think it could be that because a lot of G&L's are absolutely fantastic that when they do have neck problems you're more likely to hear about the bad ones.
Ah! Some good news. I decided that it might be a good idea to voice my frustration on their Facebook page and a few hours later I got the following response:
"Hi Rob, we apologize for the delay, but we have some good news. The neck was plekked yesterday, Josh will dress the nut this morning, then Chris will assemble and setup the bass this afternoon." (which means it may go out tomorrow and I'll get it by next Monday-ish)
with the following picture:
"Hi Rob, we apologize for the delay, but we have some good news. The neck was plekked yesterday, Josh will dress the nut this morning, then Chris will assemble and setup the bass this afternoon." (which means it may go out tomorrow and I'll get it by next Monday-ish)
with the following picture:
Goodness. I stopped in to see what you custom ordered from G&L. The emerald green and tort rocks! I'm sorry they couldn't get you a more perfect bass from the get-go. A seven-month wait would wear me down, for sure.
I picked up my brand new L-1505 and did not notice the "ski jump" on the regular maple neck in 2010. It was detected by my tech during setup. I only had the bass 1 week when I realized I'd better roll the dice and send it back to G&L with an urgent request to fix the ski jump. I picked up the bass 3 weeks later with a quartersawn neck - they upgraded it no charge. I take it as a "we're sorry for the inconvenience" gesture - it's super stable and allows me a really low action with heavy gauge strings (50, 70, 90, 110 and 130). This bass is forever.
My second L-1505 with a regular maple neck and ebony board is also super stable, probably for my life + as well.
And there's a 3rd L-1505 from the same dealer in my future as well.
I'm very glad that USA G&L business is handled under one roof. I'd say that as a staff their character is rather "laid back." I was clear and proactive with that one troubled bass neck with my calls - just 2 (never sent emails).
G&L responded again and said:
"Rob, it's taken way too long, no doubt about it. Usually this goes a lot faster, but the half baked excuse is we got some data messed up with a server installation late in December. Things that should have been on the radar to build weren't showing up. OK, scratch the word excuse. It's not. It's a reason, though it's still not acceptable. Again, we hope you'll accept our apology and may the bass rock your world as you'd expect it should."
So it sounds like they're at least owning up to the delay and are genuinely apologetic for it. I'll take it, at least once I know this new neck has no issues.
"Rob, it's taken way too long, no doubt about it. Usually this goes a lot faster, but the half baked excuse is we got some data messed up with a server installation late in December. Things that should have been on the radar to build weren't showing up. OK, scratch the word excuse. It's not. It's a reason, though it's still not acceptable. Again, we hope you'll accept our apology and may the bass rock your world as you'd expect it should."
So it sounds like they're at least owning up to the delay and are genuinely apologetic for it. I'll take it, at least once I know this new neck has no issues.
Thats a good response and action has been taken. I believe G&L is gonna make good on this one. I'd also be surprised if the neck is messed up when it arrives but I would also expect some minor problems as in neck shifting during shipping and things of that nature. Look for the saddle lock screw to be tight and of course tuning. These problems might be fixed by a dealer before you receive it but since the bass is going directly to you, you will have to deal with it. Another problem might be the set up. It might need a bit of a filling in the nut slots. Watch Out!!! if you intend to increase the string gauge when you swap out the strings.
I once used Facebook to voice my dissatisfaction and I got an immediate response to my grip. Unfortunately, the problem I was crying
about was due to user error and not G&L's fault.
I once used Facebook to voice my dissatisfaction and I got an immediate response to my grip. Unfortunately, the problem I was crying
about was due to user error and not G&L's fault.
Yeah I expect having to do some tweaking especially since I'm putting on heavier flats. I have some files so I can widen the nut slots. I've never done it but I know to go slow and widen only, not deepen.
Thats a good response and action has been taken. I believe G&L is gonna make good on this one. I'd also be surprised if the neck is messed up when it arrives but I would also expect some minor problems as in neck shifting during shipping and things of that nature. Look for the saddle lock screw to be tight and of course tuning. These problems might be fixed by a dealer before you receive it but since the bass is going directly to you, you will have to deal with it. Another problem might be the set up. It might need a bit of a filling in the nut slots. Watch Out!!! if you intend to increase the string gauge when you swap out the strings.
I once used Facebook to voice my dissatisfaction and I got an immediate response to my grip. Unfortunately, the problem I was crying
After I broke the G string side of the nut on my L2k, I fixed it with some crazy glue. It worked like a charm and fortunately I was able to file the nut wider to accommodate fatter strings. But I also lowered the nut slots too so that I could achieve better action.. Generally, if you press down on the sting, any one of the 4, at the third fret, you could optimally file the nut down to where the sting just touches the first fret. If the nut slot is cut HIGHER, then when you press down on the string on the third fret, you would have a gap between the string and the first fret. But of course, your playing with fire, as I did. I had no Idea what I was doing but it worked out fine.
Just remember the grief you just went though and maybe its better for the pro to do it right.
Just remember the grief you just went though and maybe its better for the pro to do it right.
Glad to hear the latest. And I'm glad that G&L is doing right by you. I'll be looking forward to hearing what you have to say about it once its returned cause it looks awesome!
