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Guitar Center Screwed Me Again

Oh man, you're right, a musician asking a question about why a company can't employ an IT system that another company uses is very ignorant. I admit that I forgot that we as bass players are supposed to know the ins and outs of the IT world too. Because of your wise words, I'll try my darndest to never ignore IT system capabilities again.
Ignorant simply means "does not know". In this case, it is really the basis of the conflict. People who do not know anything about large scale technology projects are making very impassioned arguments based upon grossly inaccurate assumptions.

The only thing I can't figure out is why people who know they have no relevant experience would argue so forecfully about it.

And to answer your question, IT systems are not usually portable from one company to another at this scale. While it starts with systems and software, there is a huge amout of effort in terms of custom development and integration. Work that you might think is done by a handful of people actually takes an order of magnitude more people in many cases.
 
This morning while perusing the GC used website I found a MusicMan USA Sub bass in Blue for a good price so without hesitation, I pulled the trigger and ordered online.

Immediately after placing the order, as I would expect, the listing on their website changed to read "This Item Is No Longer Available."

I go about my day only to receive an email later saying "Your Order is Out of Stock."

GC Sold the bass to someone else. They had the bass listed as abailable, took my CC payment, and later told me they sold it to someone else.

This has happened to me several times even though once is far too many times.

There were no other 4 strings in inventory and even if there were, they would not guarantee giving me one at the same price because it is up to each and every store. Which is the line I got the last few times this happened.

This makes me wonder what is the point of using their website. I am livid and wanted to share this with the world because this is horrible customer service.

They told me that several people could order the same item online so they take the first one that comes up in the queue.

We read about them being in financial duress so I wonder if this is a ploy to trap cash.

Livid! I have bought over 200 used basses from them. You would think they would want to help me figure something out...

Guitar Center is worthless man.
Most of the employees don't know jack about music, instruments or equipment. They're just regular people working at a music retail store doing a LOUSY job.
The amount of times I had them screw up orders, bring out shipment boxes and accidentally drop them in front of my face, mishandle equipment, dent and chip the finish paint on a guitar TWICE in front of my face while I was trying to purchase it.

With all that being said sometimes you DO find good deals on their site so this is my advice for online orders.
I ALWAYS call the store where the item is at beforehand. I'll ask the employee to personally make sure it's there and still for sale. Not only that, I'll ask the employee to personally take close up, quality pics of the item and send them to my email.
Only after all that I'll feel somewhat comfortable giving them my money and knowing I'll receive exactly what they're advertising.

Hope that helps. Call the store beforehand to confirm.
 
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My take on our modern connected world: I'm thrilled that I can do just about anything from my laptop at home or on a mobile device. Is it all perfect all the time? Of course not!! But it is cool to be able to do what we can do. Knowing how hugely complicated all this stuff is, I am always amazed that everything works as good as it does, or even at all! And I'm a developer! There are some ISO and ANSI standards, but how a company handles their e-commerce, or what their business rules are regarding such, that is largely on a case by case or individual basis.

Don't forget, a site is only as good as the users device and operating system. Most folks aren't on the latest Gazorbnk with a one a day old software release. And developers do not cater to those users. Some companies still develop to HTML 4 if they have a substantial base of users on that platform and that rules out a lot of features that HTML 5 users have grown accustomed to.

There is a shortage of developers in the US, that's one reason why stuff may not work as seamlessly or not as intuitive as one wants it to. So if anyone is at a stage where they want to embark on a new career, software development is it!
 
Your card could have been in verifications which takes it a longer time to process the order. While I agree it sucks, the store employees don't have control over that.

The system on the other hand could make an item unavailable to others while your card is in verifications!!

I've seen that several times in retail that sells used gear... it's a pain
 
Ignorant simply means "does not know". In this case, it is really the basis of the conflict. People who do not know anything about large scale technology projects are making very impassioned arguments based upon grossly inaccurate assumptions.

The only thing I can't figure out is why people who know they have no relevant experience would argue so forecfully about it.

And to answer your question, IT systems are not usually portable from one company to another at this scale. While it starts with systems and software, there is a huge amout of effort in terms of custom development and integration. Work that you might think is done by a handful of people actually takes an order of magnitude more people in many cases.

You're mistaking passion for sarcasm here. I couldn't care any less about GC or their IT systems, definitely not passionate about it. But I can be pretty sarcastic sometimes, and I do get a kick out of ruffling people's feathers who get super huffy about mundane stuff that doesn't have anything to do with playing bass on a bass forum... especially after those people who are experts in everything start being insulting and disrespectful - which you gotta admit tends to happen about 10 times an hour on this forum, about every subject under the sun. And when others insult people who are beneath their "high" level of intelligence, it's just too easy to set those people off. BTW, it wasn't you who I was challenging, and I wasn't even trying to argue forcefully. I guess I'm just decent at articulating thoughts (even when I'm just asking an honest question) and that makes certain people feel uncomfortable or threatened at times. It shouldn't, but it does. I asked a question about why it was so difficult for GC to implement a system that so many other companies already have for years. The replies like yours, that are thought out well, and don't use ad hominem to insult others, I take seriously and will learn something from. The replies that are obviously from keyboard warriors (whether they have knowledge of the subject or not), I can't take seriously. Some of those people actually get offended that some of the rest of us might not know the details of a particular retail inventory system and get ugly about it. That's just strange, but very common here on TB. And to be honest, I think a lot of them are just talking out of their arses.. not all of them, but some. And if they need to get insulting, then yeah, definitely.

I do understand your points and analogies about the aircraft, and they may very well be correct, but I still have to think... is it really "impossible" to at least update their existing software to run faster (software that actually already does what were talking about, just a bit slower than it should)? Maybe they can, maybe they can't. But I believe they are failing to run their business prroperly in so many other ways, this is just another thing to add to the pile. GC will probably eventually go out of biz and that's fine with me. Or they could turn things around and start doing what they need to to stay competitive, and that's fine too. But it's the holier than thou attitudes from some people on this particular site (whether they actually know what they are talking about or not) that suck. Their opinions and statements would come across stronger if they didn't feel they need to call people ignorant to make a point.
 
This morning while perusing the GC used website I found a MusicMan USA Sub bass in Blue for a good price so without hesitation, I pulled the trigger and ordered online.

Immediately after placing the order, as I would expect, the listing on their website changed to read "This Item Is No Longer Available."

I go about my day only to receive an email later saying "Your Order is Out of Stock."
I'm going to guess that there is no robot to update the website. Therefor it is not updated immediately. Next time, call in.
I've had issues w/ them where myself and others had order small items at the effect / strings counter Carle place long island. They'd call and say come p/u. Upon going there, some dummy salesman had sold them item.
So when that happens, i happily rant very loudly for all in the store to hear. I will always complain when done a dis-servcie. I don't deal w/ that company anymore.
 
The strange part is the guy that beat me to the punch bought it the night before. But it was still online and listed as available. It only went "No Longer Available" after I finished the check out process this morning.
Their online used site is just a mess. This sort of thing happens all the time, and is a totally unnecessary artifact of their crap ass software. Seriously, in 2016 they can't write software that ensures they only sell each item once?

Not sure if this makes it any better, but this is incompetence and not malice.
 
Yes, they are. It's 2016, not 1993. E-commerce is no longer a buzz word, and real time inventory control is vastly more affordable and easier than manual control.

Maybe Joe Luthier who runs a static webpage to hawk his custom builds is hand-updating his page after every sale, but I can garuntee you that any corporation willing to make a 10K investment has a instant ICS in place to do this. That's why everything has an item number, and this is why they can't make sales if their computer system goes down. It has nothing to do with them not being able to accomplish simple math and everything to do with teh fact that they can't reach out to mothership for inventory control.

Why is this a difficult concept to understand? Are you so blind-sided with unreasonable hate for a chain of stores that you can't possibly accept that they're not secretly conspiring to dick you over at every turn?

Sorry but you are wrong. I have dealt with GC many times and a good friend of mine is a store manager for one of their busiest stores. There is always a lag between the time an order is placed, confirmed and the item is removed from the website. Here is quote from the GC disclaimer regarding their website "Information at this Site is periodically updated, but it may not be current or complete at the moment you visit this Site and may contain errors or inaccuracies. In no event shall Guitar Center or its service or product providers be liable to you in any manner whatsoever for any decision made by you, or for any act or failure to act by you, in reliance upon information provided at this Site."
 
You're mistaking passion for sarcasm here. I couldn't care any less about GC or their IT systems, definitely not passionate about it. But I can be pretty sarcastic sometimes, and I do get a kick out of ruffling people's feathers who get super huffy about mundane stuff that doesn't have anything to do with playing bass on a bass forum... especially after those people who are experts in everything start being insulting and disrespectful - which you gotta admit tends to happen about 10 times an hour on this forum, about every subject under the sun. And when others insult people who are beneath their "high" level of intelligence, it's just too easy to set those people off. BTW, it wasn't you who I was challenging, and I wasn't even trying to argue forcefully. I guess I'm just decent at articulating thoughts (even when I'm just asking an honest question) and that makes certain people feel uncomfortable or threatened at times. It shouldn't, but it does. I asked a question about why it was so difficult for GC to implement a system that so many other companies already have for years. The replies like yours, that are thought out well, and don't use ad hominem to insult others, I take seriously and will learn something from. The replies that are obviously from keyboard warriors (whether they have knowledge of the subject or not), I can't take seriously. Some of those people actually get offended that some of the rest of us might not know the details of a particular retail inventory system and get ugly about it. That's just strange, but very common here on TB. And to be honest, I think a lot of them are just talking out of their arses.. not all of them, but some. And if they need to get insulting, then yeah, definitely.

I do understand your points and analogies about the aircraft, and they may very well be correct, but I still have to think... is it really "impossible" to at least update their existing software to run faster (software that actually already does what were talking about, just a bit slower than it should)? Maybe they can, maybe they can't. But I believe they are failing to run their business prroperly in so many other ways, this is just another thing to add to the pile. GC will probably eventually go out of biz and that's fine with me. Or they could turn things around and start doing what they need to to stay competitive, and that's fine too. But it's the holier than thou attitudes from some people on this particular site (whether they actually know what they are talking about or not) that suck. Their opinions and statements would come across stronger if they didn't feel they need to call people ignorant to make a point.
I too was generalizing when describing things like passion and base of knowledge. Honestly I am not keeping track of who says what.

The reason why I find the conversation interesting is that if you underestimate the level of effort for this particular thing it reinforces a narrative about GC that is emotion-driven rather than fact-based. I find how far GC has fallen to be a little bit of a sad story. While I think a lot of things about GC could be better, I stop short of taking what is a largely technical and expense matter and making it an indictment of how they feel about me or anyone as a customer.
 
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Their online used site is just a mess. This sort of thing happens all the time, and is a totally unnecessary artifact of their crap ass software. Seriously, in 2016 they can't write software that ensures they only sell each item once?

Not sure if this makes it any better, but this is incompetence and not malice.
It is more the problem of their systems than their software. Legacy systems would need to be replaced before they can write better software. Using a point someone made earlier, why rewrite an interface in HTML 5 when the backend is still 30+ years old? A pretty intrface won't deliver the functionality the OP is about anyway,