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Guitar Center Screwed Me Again

#261
rogerbmiller said:
I won't know until later or tomorrow. Takes a minute for charges to post.
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Are you outraged that the computer systems for your bank don't tell you instantly whether the card has been charged ?

Apparently not.

So why should you be outraged that Guitar Centers point of sale system also has a time delay ?

I'm not trying to be a jerk here ...I'm just wondering why it's clearly ok with you that your bank/CC company has a information delay, but it's not ok that a retail outlet does as well.

Seriously wondering. Again, not trying to be a jerk...
 
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#262
This exact thing has happened to me quite a few times over the past 1-2 yrs, but a recent experience thoroughly pissed me off to the point where I've greatly reduced my focus on GC...it's not worth wasting my time. (I have purchase a lot of guitars and basses basses from GC over the past 10 yrs, including quite a few fairly expensive ones - $2K+ used.)

My issue with this last experience wasn't that I didn't get the bass I wanted/purchased. It was about the runaround and complete waste of my time. I purchased a used American-made precision bass, completed the transaction online, called the store to verify. (They had charged my cc immediately.) The person I spoke with went and checked out the bass and transaction, then put the bass in back and said shipping was already on it. That was a Saturday. On Monday morning, I received an e-mail from GC informing me that they canceled my order. I immediately called the store and got a manager who told me that someone just put it on layaway locally, she didn't know what happened, and couldn't do anything about it. She said they would refund to my cc. After several calls over a week, they still hadn't refunded my cc. She had called the corporate office twice and they said they would take care of it. It took over 10 days to receive my credit. That's absolute nonsense.

I also agree with those here discussing GC's store vs online inventory database systems. I am involved with this type of technology as part of my career (for F500 retailers who have both online and stores) and it is a no-brainer to have systems linked up. Not a big deal and quite honestly not that expensive.

So, I have a choice as we all do... and GC isn't getting much of my attention any longer.
 
#263
First of all I'd like to thank our member Rodger Miller who first taught me to drink properly when he repeatedly said Chug a lug, Chug a lug. And who among us could forget the pithy wisdom of his observation that " You can't roller skate in a Buffalo herd"
But here's the cognitive dissonance I'm struggling with. Not the outdated technology but the outdated thinking. With a stash of 200 basses valued at the conservative estimate of an average of $300, selling a mere 150 would leave a decent sized collection of the 50 best and yield $45,000.00. And with that you could buy a nice used Porsche and be driving around laughing at these silly TB losers trying to snag a $300 bass off of the GC website.

Some younger folks might need google for the references.
 
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#264
porterbass said:
This exact thing has happened to me quite a few times over the past 1-2 yrs, but a recent experience thoroughly pissed me off to the point where I've greatly reduced my focus on GC...it's not worth wasting my time. (I have purchase a lot of guitars and basses basses from GC over the past 10 yrs, including quite a few fairly expensive ones - $2K+ used.)

My issue with this last experience wasn't that I didn't get the bass I wanted/purchased. It was about the runaround and complete waste of my time. I purchased a used American-made precision bass, completed the transaction online, called the store to verify. (They had charged my cc immediately.) The person I spoke with went and checked out the bass and transaction, then put the bass in back and said shipping was already on it. That was a Saturday. On Monday morning, I received an e-mail from GC informing me that they canceled my order. I immediately called the store and got a manager who told me that someone just put it on layaway locally, she didn't know what happened, and couldn't do anything about it. She said they would refund to my cc. After several calls over a week, they still hadn't refunded my cc. She had called the corporate office twice and they said they would take care of it. It took over 10 days to receive my credit. That's absolute nonsense.

I also agree with those here discussing GC's store vs online inventory database systems. I am involved with this type of technology as part of my career (for F500 retailers who have both online and stores) and it is a no-brainer to have systems linked up. Not a big deal and quite honestly not that expensive.

So, I have a choice as we all do... and GC isn't getting much of my attention any longer.
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Sounds like you could make a bit of money on the side offering to link up GC's website to their inventory system. How much would you quote them for the job?
 
#265
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Here's one local to me for only 43K. You'd look good in this! And keep up the good work on more of those pithy observations
 

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#276
The Bass Clef said:
People who have to call others ignorant because it makes them feel smarter are what makes this website just the best. What would the world do without insulting bass players who are experts in everything. I'm sitting here laughing at you.
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Calling someone ignorant is not insulting them. If you feel you have been insulted, that is totally on you. I am not in charge of your feelings. You and only you are.
 
#277
Coolhandjjl said:
Calling someone ignorant is not insulting them. If you feel you have been insulted, that is totally on you. I am not in charge of your feelings. You and only you are.
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Now now, this is called Talkbass because we talk. We do not make remarks try to make people feel foolish. If we did it would be called remarkbass, and that just doesn't sound as good does it?
 
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#278
Coolhandjjl said:
Calling someone ignorant is not insulting them. If you feel you have been insulted, that is totally on you. I am not in charge of your feelings. You and only you are.
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I'm not sure how to respond to that one without taking your rotten bait and insulting you back, and I won't stoop to that. But wow, if this is the type of thinking you really have then I actually feel sorry for you.
 
#279
Everyone here knows what the problem is, and also knows what the solution looks like.

However, almost no one here is qualified to assess what it takes to get from the problem state to the solution state. Quite frankly, it is not our problem so who the hell cares anyway?

Since GC operates in the current problem state, then vote with your dollars and shop elsewhere.

The only argument that is off the table is "this problem should be easy to fix and THEREFORE it proves that GC doesn't love me the way I deserve to be loved. Boo hoo."

This technical problem has no bearing on how GC feels about you one way or another. They could solve this problem and still not like you very much.

Solving this problem is a systems issue. Fixing GC is much larger business/people/process issue.
 
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