I recently purchased a Monique from a fellow TB'r and when I received it, the unit was randomly buzzing. After notifying Jule he provided me with some possible solutions. After I informed him that it's a bamboo unit, his advice was to ship it to him.(All I kept on thinking was thank you lord. I'm not very handy)
Not only is he nice enough to "fix it free of charge. Just pay for the shipping back and forth". But, he was able to fix it and ship it back In less than a week after I shipped it.
Considering I wasn't the original owner, I was amazed that he was willing to fix it for free.
MOMENT OF TRUTH:
So I got to play with Monique this evening at a gig and she absolutely killed. Even the sound guy came up to me after the show and said "your bass sound is sick. That's the best bass sound I've ever heard." Sound guys typically don't compliment us musicians on our tone or playing.
In conclusion, we all work hard to get what we have in life and it's truly refreshing to see someone stand behind his product. Thank you Jule for making a great product and more importantly standing behind your product. I feel fortunate to have such a great piece of equipment to express myself musically.
Not only is he nice enough to "fix it free of charge. Just pay for the shipping back and forth". But, he was able to fix it and ship it back In less than a week after I shipped it.
Considering I wasn't the original owner, I was amazed that he was willing to fix it for free.
MOMENT OF TRUTH:
So I got to play with Monique this evening at a gig and she absolutely killed. Even the sound guy came up to me after the show and said "your bass sound is sick. That's the best bass sound I've ever heard." Sound guys typically don't compliment us musicians on our tone or playing.
In conclusion, we all work hard to get what we have in life and it's truly refreshing to see someone stand behind his product. Thank you Jule for making a great product and more importantly standing behind your product. I feel fortunate to have such a great piece of equipment to express myself musically.