As a general comment on North America sales, and this may vary in different regions as warranty obligations are governed by different country rules and their distributors, is that you really must have a copy of the original sales receipt from an authorized dealer. Without it, we have no idea what the real story is so we must go by the build date. The problem is that we do sometimes see used amps resold as new and when an amp is 8-10 years old it would be unusual for it to be new old stock, especially if the dealer isn't authorized and/or won't confirm and provide an original bill of sale with serial number. The serial number must connect back to the bill of sale and that original authorized dealer.
I totally get this.
What I don't get is a confirmed authorized dealer refusing to provide proof of purchase to a subsequent owner of the amp during the warranty period.
I gave the dealer the original owner's name and the amps serial. The dealer (owner) confirmed the amp was sold new from his shop and had been in service for less than two years; he even gave me the original purchase date. He agreed to send me proof of purchase after contacting the distributor and the original owner. The dealer was between distributors at the time so asked for a couple of weeks. Later, he promised to send me the proof multiple times, but never did. I was always very polite, respectful, and patient in our conversations and always gave him 4 to 5 days, or more, between contacts. Eventually he stopped taking my calls and returning my emails. Some of his clerks also confirmed the purchase in the store's data system, but no one every sent proof. I did everything I could to make it easy including sending a self addressed envelope with a form letter he could use to certify the purchase.
When I first contacted Mesa, they confirmed the amp had not been serviced and stressed the importance of the update. Next, I made 1st contact with the dealer to get proof of purchase. Later when I told Mesa about my experience with the dealer and asked if they could contact the owner directly to receive verbal confirmation of the original purchase date, they refused and showed no curiosity for the dealers shady behavior. This is when they told me to not worry about the update because the amp might be fine without it. Not exactly confidence inspiring.
I can confirm Mesa's warranty is good. A few years earlier, I bought an M9 brand new for less than I paid for my used Titan. Mesa installed the technical updates for free, and the only thing I had to pay was shipping. With that experience I bought the Titan with confidence, especially since it was represented as a recent purchase with all updates. This seems to be a selling point the dealer used with the original purchaser.
I guess the moral of this story is to confirm Mesa's excellent transferable warranty has been activated before buying a used amp, especially if that amp requires extensive technical updates.