NBD (New Bass... Disappeared?)

[Jackcrow]

I ordered a pretty rare Ampeg cabinet from guitar center a couple years ago (SVT808) and the tracking said it was supposed to be delivered the next day (UPS). Well it never showed up, and this went on for a few days. Customer service for UPS literally just read off the same tracking info I had already. I know a couple people that work for UPS, so they were able to check in their system to see where it was, found out that it was actually about 6 hours from me and had been damaged beyond repair (so they say, I never saw the pictures). Also, somehow they could no longer find the package? I was told by the manager at the GC that I ordered this from that it was probably taken to another GC in that area, but didn’t know which one. I called all 4 or 5 in the area that it would have been in and no one knew what I was talking about. So I called the original manager back and told him this and said that he might as well refund me because UPS had already told both of us that it wasn’t getting delivered. He said he couldn’t do that because “they don’t know where the package is and it might still get delivered”. I ended up having to call my credit card company and have them reverse the charges as goods that were paid for but never received.

That was my worst shipping experience, although GC played a big part in making it worse.

 

[dkelley]

I'm confident it won't move around much in its fitted hard case... but then again, who knows what they're doing with it

I hope they're not playing it!

 

[Ewo]

So I spent the last couple months driving around the tri-state area going to shops to try out a bunch of basses that aren't normally available in larger retail stores. I fell in love with an MTD 535 but decided I'd try to find one cheaper online. As luck would have it, I found one! It looks like this:

View attachment 4199812
The Reverb seller was incredibly nice and prompt with his shipping. Fast forward to now, the priority mail package is now over week late. I am pulling my hair out because when I requested USPS do an investigation for the "in-transit" package (it's been in-transit for 7 days) they replied saying the parcel is "irretrievably lost." Well ****. It is my understanding that packages can lose their labels in shipment and then be virtually unidentifiable within the sea of packages that float around distribution centers. Otherwise they fell off the truck or something (my nightmare). The worst part is that it's right here in Richmond, where I live (if I am to trust the online tracking– though I think Dominos has better tracking than USPS).

Has anyone ever had an item that was "irretrievably lost" in the mail? I am not losing hope. I don't know if they are actively looking for it or not... I have more research to do, calls to make. I am so disappointed in the US mail since I've never had an issue with them, and now that that I've literally spent the most money I've ever spent on one item, that item is lost.

Okay, rant over

I sold a Mesa Subway amp here on TB, shipped it FedEx, and experienced exactly what you described. Tracking had it arriving at the destination FedEx center, and it just vanished...

 

[Obese Chess]

I had FedEx lose a custom for a few weeks last year. They finally found it in their warehouse - the labels had all fallen/been torn off of the packaging. Stay on them. Something that large and expensive doesn't just go missing.

 

[BobKos]

The suggestion that the label came off is very possible. I usually write with sharpie right on the box itself the tracking number. Learned this from the agents at a distribution center I worked at. If they have the number no problem. Without it requires a laborious search of databases across the country, etc. They're never anxious to do that. They might find your package in 3 hours (if lucky) but it might take them a week to begin searching.

 

[PennyroyalWe]

I had a reverb pedal get lost in the mail, seller sent a replacement, 2 weeks after the replacement showed up the original one came in the mail. It might still pop up.

 

[dbsfgyd1]

So I spent the last couple months driving around the tri-state area going to shops to try out a bunch of basses that aren't normally available in larger retail stores. I fell in love with an MTD 535 but decided I'd try to find one cheaper online. As luck would have it, I found one! It looks like this:

View attachment 4199812
The Reverb seller was incredibly nice and prompt with his shipping. Fast forward to now, the priority mail package is now over week late. I am pulling my hair out because when I requested USPS do an investigation for the "in-transit" package (it's been in-transit for 7 days) they replied saying the parcel is "irretrievably lost." Well ****. It is my understanding that packages can lose their labels in shipment and then be virtually unidentifiable within the sea of packages that float around distribution centers. Otherwise they fell off the truck or something (my nightmare). The worst part is that it's right here in Richmond, where I live (if I am to trust the online tracking– though I think Dominos has better tracking than USPS).

Has anyone ever had an item that was "irretrievably lost" in the mail? I am not losing hope. I don't know if they are actively looking for it or not... I have more research to do, calls to make. I am so disappointed in the US mail since I've never had an issue with them, and now that that I've literally spent the most money I've ever spent on one item, that item is lost.

Okay, rant over

Wow, this has got to very unnerving. Yes I have, but nothing on this magnitude and definitely not a one of a kind situation. Eventually both showed up sometime after the replacement arrived. That said, for the most part, also being a resident of the greater Richmond area, I’ve had very good results having things shipped to me.

I hope it shows up soon. I also hope it arrives in the condition it was when it shipped.

 

[TNCreature]

Good luck, I hope it works out. I am hopeful for you!

 

[lucas303]

IMO USPS is no longer an acceptable method of shipping anything of even moderate value.

 

[Ruknrole]

The worst part is that it's right here in Richmond, where I live (if I am to trust the online tracking– though I think Dominos has better tracking than USPS).

If the last tracked location is local to you, you may want to drive to that post office facility and inquire in person. I did that once and got my package. For some reason it had been misrouted and was just sitting at that facility.

Has anyone ever had an item that was "irretrievably lost" in the mail? I am not losing hope. I don't know if they are actively looking for it or not...

Unfortunately that may mean they stopped searching for it, but hopefully not.

I've never had an issue with them, and now that that I've literally spent the most money I've ever spent on one item, that item is lost.

Murphy's law. I personally would never ship an instrument through USPS. I'm really hoping your package gets delivered.

 

[lucas303]

Something that large and expensive doesn't just go missing.

Never underestimate the incompetence of the federal government.

 

[lermgalieu]

I asked a driver about it next time I saw one. He said (this is a direct quote): “Yeah. We’re not doing signatures right now if it’s a residential address.”

This has been true for a year. At this point it's on the shipper if they pay extra to require a signature, because no service is requiring them (except the trucking company that delivered me a generator last summer)

 

[Relsom]

So I spent the last couple months driving around the tri-state area going to shops to try out a bunch of basses that aren't normally available in larger retail stores. I fell in love with an MTD 535 but decided I'd try to find one cheaper online. As luck would have it, I found one! It looks like this:

View attachment 4199812
The Reverb seller was incredibly nice and prompt with his shipping. Fast forward to now, the priority mail package is now over week late. I am pulling my hair out because when I requested USPS do an investigation for the "in-transit" package (it's been in-transit for 7 days) they replied saying the parcel is "irretrievably lost." Well ****. It is my understanding that packages can lose their labels in shipment and then be virtually unidentifiable within the sea of packages that float around distribution centers. Otherwise they fell off the truck or something (my nightmare). The worst part is that it's right here in Richmond, where I live (if I am to trust the online tracking– though I think Dominos has better tracking than USPS).

Has anyone ever had an item that was "irretrievably lost" in the mail? I am not losing hope. I don't know if they are actively looking for it or not... I have more research to do, calls to make. I am so disappointed in the US mail since I've never had an issue with them, and now that that I've literally spent the most money I've ever spent on one item, that item is lost.

Okay, rant over

Did you say Richmond? No doubt it's stuck at the infamous Sandston Distribution Center...
https://www.wtvr.com/news/problem-s...acility-4th-in-the-country-in-late-deliveries

 

[aprod]

This happened to me a few weeks ago. I ordered a part for my dishwasher and I got the same answer. They shipped out a new one and they both arrived on the same day. There is hope.

 

[bassgrackle]

So I spent the last couple months driving around the tri-state area going to shops to try out a bunch of basses that aren't normally available in larger retail stores. I fell in love with an MTD 535 but decided I'd try to find one cheaper online. As luck would have it, I found one! It looks like this:

View attachment 4199812
The Reverb seller was incredibly nice and prompt with his shipping. Fast forward to now, the priority mail package is now over week late. I am pulling my hair out because when I requested USPS do an investigation for the "in-transit" package (it's been in-transit for 7 days) they replied saying the parcel is "irretrievably lost." Well ****. It is my understanding that packages can lose their labels in shipment and then be virtually unidentifiable within the sea of packages that float around distribution centers. Otherwise they fell off the truck or something (my nightmare). The worst part is that it's right here in Richmond, where I live (if I am to trust the online tracking– though I think Dominos has better tracking than USPS).

Has anyone ever had an item that was "irretrievably lost" in the mail? I am not losing hope. I don't know if they are actively looking for it or not... I have more research to do, calls to make. I am so disappointed in the US mail since I've never had an issue with them, and now that that I've literally spent the most money I've ever spent on one item, that item is lost.

Okay, rant over

I had an MTD 535 go missing in the world of FedEx back in October. Still no bass to be found. But I was refunded 100% including shipping from FedEx. But would have preferred the bass back. I have strong feelings it was jacked by the delivery guy.

 

[Reedt2000]

I know he's not in your area, but maybe @postalflunkie could provide advice?

 

[sonic 7]

Irretrievably lost = stolen.
I was expecting a package via USPS lat year, tracking showed it stalled at a facility for two weeks. I contacted the seller who started an inquiry and it showed up a week later. Shipping is always risky but I think USPS is probably the worst of the big 3 .

 

[anightintunisia]

I had an open back banjo completely disappear in shipping last year during the shut down. Long story short, had a bunch of regional managers looking into it, and three weeks after it was officially missing it randomly showed up and no one could explain what happened. It’ll show up! Give it a couple weeks...

 

[EdwardofHuncote]

I'll have Jeannie turn your Postmaster into a chimpanzee if you want.

Seriously, hope it shows up soon; meantime, premature Congratulations & Compliments, for that is a fine-looking bass there.

 

[postalflunkie]

I know he's not in your area, but maybe @postalflunkie could provide advice?