Never Ordering a Schroeder Cab Again

[mcnach]

Well, as I already stated, I'm happy to answer any specific questions you guys have, and, I have to the best of my ability. I don't know what more I can do, but continue to try to answer all of the questions. My point is that I was simply sharing my experience on Jorg's lack of interest in supporting me as a customer after the sale.

We don't know exactly at what point he lost interest.
Did you have to communicate with him a lot? Do you think it could be a matter of him being saturated with questions whose answers failed to be understood? Or he simply just dropped it? If the latter... no, I would not be happy at all.

 

[CheapTrickFanatic]

In a later post he says Jorg told him the box allowed him to use two 4ohm cabs with an amp that can do 4ohm... different phrasing altogether that actually makes a lot more sense.
What I get from all this is that the OP did not fully understand what he needed and got confused as to what Jorg was actually offering. I mean, he seems to have spent quite a bit of time with a box he could not connect his cables to... Don't you think that someone with a little bit of knowledge/inclination would have figured it out?

I think the OP just did not really know what he needed and Jorg overestimated his knowledge. If OP knew what he needed, then he'd either stick to a pair of 8ohm cabs, or change amp, or use a series box and this thread would not exist. It's not a crime to not know things, but I am not sure it's entirely reasonable to expect a manufacturer to understand our requirements and make him responsible.

Sigh... look...

We don't know exactly at what point he lost interest.
Did you have to communicate with him a lot? Do you think it could be a matter of him being saturated with questions whose answers failed to be understood? Or he simply just dropped it? If the latter... no, I would not be happy at all.

Saturating Jorg, with email?? lol... sigh... hardly the case. With so many folks not thoroughly reading my comments in this post, or simply misunderstanding what I'm trying so hard to clarify, perhaps it's best if I simply rewrite history and give everyone what they are looking for?... Here we go. History rewrite; "I'm so very thrilled with my Schroeder experience! Jorg suggested I buy two, 4ohm cabs instead of two, 8ohm cabs. He provided me a box to facilitate running the two, 4ohm cabs. The box came with the first cabinet, promptly. When I had some issues hooking the box up, Jorg was right there for me! Even though he couldn't answer my questions himself, he put me in touch with his engineer, who quickly answered my questions and got me on my way. After months of utilizing my brand new Schroeder cabs, I couldn't be happier! Here's to Schroeder cabs, for their after-sale customer service and concern for their clients experience. Buy a Schroeder! Wait, I take that back; buy two!" Everyone feel better, now? I sure do.

 

[drpepper]

Sigh... look...


Saturating Jorg, with email?? lol... sigh... hardly the case. With so many folks not thoroughly reading my comments in this post, or simply misunderstanding what I'm trying so hard to clarify, perhaps it's best if I simply rewrite history and give everyone what they are looking for?... Here we go. History rewrite; "I'm so very thrilled with my Schroeder experience! Jorg suggested I buy two, 4ohm cabs instead of two, 8ohm cabs. He provided me a box to facilitate running the two, 4ohm cabs. The box came with the first cabinet, promptly. When I had some issues hooking the box up, Jorg was right there for me! Even though he couldn't answer my questions himself, he put me in touch with his engineer, who quickly answered my questions and got me on my way. After months of utilizing my brand new Schroeder cabs, I couldn't be happier! Here's to Schroeder cabs, for their after-sale customer service and concern for their clients experience. Buy a Schroeder! Wait, I take that back; buy two!" Everyone feel better, now? I sure do.

Something I see as frequently getting lost in forum threads is that, as consumers, customer service is not a group activity or experience. Your individual positive experience doesn’t invalidate my negative experience, and my negative experience doesn’t invalidate your positive experience.

I had an issue with a GK amp. There was no issue with the reseller; they gave me a replacement unit and ultimately accepted the return of that. Loss of some time and some frustration were all that I suffered. The most negative parts of the experience were what I saw as being misled by and held at arms length by GK reps (i.e., that they had never heard of the problem and simply leaving questions unanswered) and here on the forum, where I was told over and over that the problem must be with me because (1) “GK has great customer service” and (2) “That amp is solid doesn’t have a problem.”

Point being, customer service is not a group activity or experience for consumers. Others’ positive experiences didn't invalidate my negative experience, and other properly working units were not evidence that there was no problem with mine.

That said, in putting it out there on TalkBass, you open yourself up to criticisms that putting it out there on TalkBass can bring. People read what you have written the best they can and run it through their own filters, many will (and have) misapprehend and run full-tilt with it without understanding you.

What I get out of this is that you had a negative experience based on not having your expectations met for delivery of a promised piece. I can appreciate and have myself experienced “souring” on products and vendors from my own bad experiences. That’s it…the whole ball of wax…the rest of it is just TalkBass noise; certainly nothing that needed a 10 page (and counting) thread, but there it is. This is TalkBass.

I choose to discount the aspersions and judgements on and against either side and assume that some miscommunication and misunderstanding that is unlikely to be uncovered here is at the root of the issue.

Beyond that, I have experiences with Jorg that form the basis of the filters that I run the noise through. The idea of him nefariously promising “magic” and that he can deliver the impossible that so many replies were fixated on, I simply doubt. Personally, I feel that the idea that remorse due to a vendor having “talked a customer into something they didn’t want” is pretty weak, and I assume this was another point of miscommunication and misunderstanding. And here you are, sighing and fighting with people on the Internet...

 

[Munjibunga]

So... you complain that the solution offered is not suitable, but... you haven't tried it?

I just don't understand how this is even an issue.

I have no idea what has happened here, because I was not watching your communications... but I have an example with another small operation with whom I have dealt with several times and I was always very happy. This involved custom-made instruments. I kept my communications concise, easy to read and to the point, and I made sure I knew what I wanted. I know of one particular person who was upset at how poor the communications were and how his project was dropped. I know this person and I know he's all over the place, and I'm pretty sure he just kept asking questions that showed his ignorance. A small builder who deals with emails/phone himself, has limited time to deal with customers. This particular builder is extremely helpful, in my experience... but he's probably not very inclined to spend his time teaching people stuff they should know themselves before approaching him.

At the end of the day we only have one side here... and it's a bit bizarre. Then you add more bizarre statements like that above about not trying the box... which you clearly still don't know what it does. I'm sorry, but I can't side with you on this one (or Jorg's, for that matter, the story as it's been told just doesn't make a lot of sense)...

It should be really easy and quick to find out FOR CERTAIN what your box does (a bunch of us here are pretty sure what it is, myself included, but let's be sure 100%), and then just use it, or return the new cab if the solution is not to your liking. Of course, don't wait 9 months for that... So you might be late for returning and are stuck with the cabs... why don't you just try them? Unless you just don't want them anymore out of principle, which I can understand too.

I've got a hunch you're "missing the point," whatever it is.

 

[/\/\3phist0]

I don't think that's how it works. Those are the versions you can buy. Meaning 1 cab is either 4 or 8 ohms.

Unless dual voice coil speakers are in use.
Hartke, and Epifani have selectable ohmage cabs, among others.

 

[trickyric]

Something I see as frequently getting lost in forum threads is that, as consumers, customer service is not a group activity or experience. Your individual positive experience doesn’t invalidate my negative experience, and my negative experience doesn’t invalidate your positive experience.

I had an issue with a GK amp. There was no issue with the reseller; they gave me a replacement unit and ultimately accepted the return of that. Loss of some time and some frustration were all that I suffered. The most negative parts of the experience were what I saw as being misled by and held at arms length by GK reps (i.e., that they had never heard of the problem and simply leaving questions unanswered) and here on the forum, where I was told over and over that the problem must be with me because (1) “GK has great customer service” and (2) “That amp is solid doesn’t have a problem.”

Point being, customer service is not a group activity or experience for consumers. Others’ positive experiences didn't invalidate my negative experience, and other properly working units were not evidence that there was no problem with mine.

I think threads like this are valuable.


That said, in putting it out there on TalkBass, you open yourself up to criticisms that putting it out there on TalkBass can bring. People read what you have written the best they can and run it through their own filters, many will (and have) misapprehend and run full-tilt with it without understanding you.

What I get out of this is that you had a negative experience based on not having your expectations met for delivery of a promised piece. I can appreciate and have myself experienced “souring” on products and vendors from my own bad experiences. That’s it…the whole ball of wax…the rest of it is just TalkBass noise; certainly nothing that needed a 10 page (and counting) thread, but there it is. This is TalkBass.

I choose to discount the aspersions and judgements on and against either side and assume that some miscommunication and misunderstanding that is unlikely to be uncovered here is at the root of the issue.

Beyond that, I have experiences with Jorg that form the basis of the filters that I run the noise through. The idea of him nefariously promising “magic” and that he can deliver the impossible that so many replies were fixated on, I simply doubt. Personally, I feel that the idea that remorse due to a vendor having “talked a customer into something they didn’t want” is pretty weak, and I assume this was another point of miscommunication and misunderstanding. And here you are, sighing and fighting with people on the Internet...

I think threads like this are valuable.
In just the past few weeks I have learned a lot about different companies warranty policies, service times and communication styles.
For instance there was a thread about a GK issue in Canada. Boy did we learn about how GK's warranty works in Canada.... The poster of that thread had to go through a local distributor, 3 months and a bunch of hoops to rectify an issue with a brand new amp.
I didn't know warranties were different based on the country you were in.
I learned about Rickenbacker's insane method of using the build date rather than the sale date for it's warranty. The idea that you can buy a brand new Ric from an authorized reseller and the warranty is already void when you buy it was amazing to me.
I think it's good to post these issues and share experiences.
We can all make up our own minds as to how we proccess the information.

 

[CheapTrickFanatic]

I think threads like this are valuable.
In just the past few weeks I have learned a lot about different companies warranty policies, service times and communication styles.
For instance there was a thread about a GK issue in Canada. Boy did we learn about how GK's warranty works in Canada.... The poster of that thread had to go through a local distributor, 3 months and a bunch of hoops to rectify an issue with a brand new amp.
I didn't know warranties were different based on the country you were in.
I learned about Rickenbacker's insane method of using the build date rather than the sale date for it's warranty. The idea that you can buy a brand new Ric from an authorized reseller and the warranty is already void when you buy it was amazing to me.
I think it's good to post these issues and share experiences.
We can all make up our own minds as to how we proccess the information.

Common sense... praise god, almighty.

 

[mcnach]

Sigh... look...


Saturating Jorg, with email?? lol... sigh... hardly the case. With so many folks not thoroughly reading my comments in this post, or simply misunderstanding what I'm trying so hard to clarify, perhaps it's best if I simply rewrite history and give everyone what they are looking for?... Here we go. History rewrite; "I'm so very thrilled with my Schroeder experience! Jorg suggested I buy two, 4ohm cabs instead of two, 8ohm cabs. He provided me a box to facilitate running the two, 4ohm cabs. The box came with the first cabinet, promptly. When I had some issues hooking the box up, Jorg was right there for me! Even though he couldn't answer my questions himself, he put me in touch with his engineer, who quickly answered my questions and got me on my way. After months of utilizing my brand new Schroeder cabs, I couldn't be happier! Here's to Schroeder cabs, for their after-sale customer service and concern for their clients experience. Buy a Schroeder! Wait, I take that back; buy two!" Everyone feel better, now? I sure do.

speaking of missing the point...

I think I start to get an idea of how things went wrong in your communications. I'm exhausted and it was just one day.

 

[Red Planet]

Common sense... praise god, almighty.

To me Common Sense means looking at the fact that the only threads or postings you have had at Talk Bass we're against Schroeder.

Common sense says you have contributed nothing to the community and your sole reason for posting here is to grind your axe.

Common Sense tells me to take that with a grain of salt.

 

[Fishheadjoe]

Common sense to me in this thread is that the OP has dished out some significant cash to have two fully functional cabs. To date, he does not. I don't care who is at fault here, but to my mind, the manufacturer should be stepping up and doing what ever they can to get their customer running in a manner that is acceptable to the customer.
We see examples of that level of service every day here from a group of folks who do take the extra time to make sure that folks are getting what they paid for.
Fishheadjoe

 

[jnewmark]

Common sense to me in this thread is that the OP has dished out some significant cash to have two fully functional cabs. To date, he does not. I don't care who is at fault here, but to my mind, the manufacturer should be stepping up and doing what ever they can to get their customer running in a manner that is acceptable to the customer.
We see examples of that level of service every day here from a group of folks who do take the extra time to make sure that folks are getting what they paid for.
Fishheadjoe

Disagree, in fact, the OP has already used the two cabs and his bandmates like the 15/8. Nothing wrong with the cabs. The box he was sent for FREE, is a series box that needs a different speakon connector to work, but OP does not want to even try it, now that he understands what is exactly needed.

 

[Fishheadjoe]

I guess we will agree to disagree! He has not hooked up both cabs together. Regardless of whether it is user error or not, the seller needed to communicate with his customer so the customer can do what was promised and paid for. According to the OP, communication was sparse to non existent. At no time has the OP mentioned that he was advised to change speakons in order to use the box. That's also on the retailer.
Fishheadjoe

 

[Mushroo]

I guess we will agree to disagree! He has not hooked up both cabs together. Regardless of whether it is user error or not, the seller needed to communicate with his customer so the customer can do what was promised and paid for. According to the OP, communication was sparse to non existent. At no time has the OP mentioned that he was advised to change speakons in order to use the box. That's also on the retailer.
Fishheadjoe

If the cabs work fine individually, then there is nothing wrong with the cabs, and they should work great together in parallel with any 2-ohm capable amp.

 

[BadExample]

It's all moot. He is sold on selling the cabs. Let him. He might even find a single cab that does what he needs using the procedes from the sale. He will be happiest with something else, regardless of what caused all the hoola.

 

[Fishheadjoe]

If the cabs work fine individually, then there is nothing wrong with the cabs, and they should work great together in parallel with any 2-ohm capable amp.

That is not what the OP was promised. He was told that he should get a 2nd 4ohm cab and the retailer would provide a solution to his minimum 4ohm load. Regardless as to whether to box works or not, the OP has not been able to use it and has received virtually no direction form the manufacturer. That to my mind is the issue.
Fishheadjoe

 

[jnewmark]

I guess we will agree to disagree! He has not hooked up both cabs together. Regardless of whether it is user error or not, the seller needed to communicate with his customer so the customer can do what was promised and paid for. According to the OP, communication was sparse to non existent. At no time has the OP mentioned that he was advised to change speakons in order to use the box. That's also on the retailer.
Fishheadjoe

Fair enough. But, as it stands right now, the OP has the means and opportunity to get his rig going as promised; he chooses not to. How that is Schroeder's fault, I can't fathom.

 

[Fredrik E. Nilsen]

That is not what the OP was promised. He was told that he should get a 2nd 4ohm cab and the retailer would provide a solution to his minimum 4ohm load. Regardless as to whether to box works or not, the OP has not been able to use it and has received virtually no direction form the manufacturer. That to my mind is the issue.
Fishheadjoe

That's what OP claims, but there are several reasons to believe he didn't fully understand what he was told.

 

[Fishheadjoe]

Lack of response from the manufacturer has put him off the product. Bad taste in his mouth. Simple as that. How long should he have to wait to use a product that has been long paid for and sitting idle? I'd be selling the stuff as well!
And, from the OP's point of view, what happens should he require service on these cabs? So far, form what we have been told here, he would have to assume that he would get little to no response from the manufacturer. I'd be cutting bait as well.
Fishheadjoe

 

[Mushroo]

That is not what the OP was promised. He was told that he should get a 2nd 4ohm cab and the retailer would provide a solution to his minimum 4ohm load. Regardless as to whether to box works or not, the OP has not been able to use it and has received virtually no direction form the manufacturer. That to my mind is the issue.
Fishheadjoe

Jorg sent out a free serial box to compensate for the OP's buyer's remorse. That's exemplary customer service, in my book.

 

[Fishheadjoe]

Jorg sent out a free serial box to compensate for the OP's buyer's remorse. That's exemplary customer service, in my book.

It would have been if he had followed up on the OP's inquiries. Instead, the OP has been sitting on this issue for months with no apparent responses from the manufacturer. The ball was dropped.
Fishheadjoe